After sending an email, the right panel will show you user details, so you can add some specific info if you need.
How to send a new email
In left panel, just below your agent name and permissions there is a button for creating a new ticket - Compose message. Click it and a new tab will be opened options for sending an email.
After sending an email, the right panel will show you user details, so you can add some specific info if you need.
After sending an email, the right panel will show you user details, so you can add some specific info if you need.
Updated:
Other Articles
- How to export data from LiveAgent
- "Fetch Bulk mail" and "Fetch Junk mail" settings in LiveAgent
- How much data/bandwidth is used for phone calls?
- Why does the ticket reply template load slowly
- Creating ticket and selecting department when using forwarding email account
- How chat window works when navigating through pages
- Internal call
- Automatic reply to sender was not sent
- Live chat tracking plugin
- LiveAgent is not fetching emails from Gmail
- and 28 more ...
