404: The page you're looking for was not found on this site

Please take a look at the search results below

How does email forwarding work?

Customer context: A customer is interested in how email forwarding works. Cu...
Home -> Frequently asked questions -> General -> Emails

What's the difference between IMAP and Forwarding?

Customer context: A customer is interested in the difference between IMAP and...
Home -> Frequently asked questions -> General -> Emails

Forward ticket action

Quick Navigation - [General Forward ticket action](#general-action) - [Forwa...
Home -> Technical Support -> Features and functions -> Tickets management

Getting Started Tour

Welcome to LiveAgent! In this guide we walk you through the basics of getting...
Home -> Getting Started

Connecting Forwarding email account

Mail forwarding is possible only with LiveAgent cloud-hosted accounts. If you...
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts

Built-in email account configuration

Every LiveAgent account has a pre-set built-in outgoing and incoming email ac...
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts

Can we manage all the incoming emails for a particular email address within your system?

Customer context: The customer seeks to understand how email management works...
Home -> Frequently asked questions -> General

Is this Amazon support?

Customer context: Customer having issues with Amazon contacted by mistake our...
Home -> Frequently asked questions -> Misdirected Inquiries

Is this UPS support?

Customer context: A customer inquiring about UPS support Customer: Is this U...
Home -> Frequently asked questions -> Misdirected Inquiries

Configuring Department-Specific Outgoing Email Accounts

In LiveAgent, administrators have the option to allow chosen [outgoing email ...
Home -> Technical Support -> Features and functions -> Email accounts -> Emailing feature related topics

Is this eBay Support?

Customer context: A customer reached out through a live chat session, believi...
Home -> Frequently asked questions -> Misdirected Inquiries

WebRTC support

Here you can find a list of all browsers and operating systems that currently...
Home -> Technical Support -> Features and functions -> Call Center -> Call troubleshooting

How can I enable rating email conversations without registration?

Customer context: The customer wants to know how to allow their customers to ...
Home -> Frequently asked questions -> General -> Customer portal

Setting up Local email piping

Customers with self-hosted LiveAgent installations running on the same server...
Home -> Technical Support -> Standalone installations -> Features setup

Can I set up a different email template for every department?

Customer context: A customer wants to use different email templates for each ...
Home -> Frequently asked questions -> General -> Emails

Trial account email limitations

Introduction When using a LiveAgent Trial Account, it's important to be aware...
Home -> Getting Started

How to change an email of an agent to an email of a deleted agent

This article can be helpful when you are trying to change an agent email to a...
Home -> Technical Support -> Troubleshooting -> Agent Panel -> Agents management

Why isn't my connected Gmail email fetching incoming emails?

Customer context: The user has integrated their Gmail email account with thei...
Home -> Frequently asked questions -> General -> Emails

Setting Up and Customizing Email Templates

LiveAgent provides the option to configure various email templates, which are...
Home -> Technical Support -> Features and functions -> Email accounts -> Emailing feature related topics

How to create Email templates in LiveAgent

In this video tutorial I will show you how to create Email templates (https:/...
Home -> Video Tutorials

Can one email be automatically assigned to two departments in LiveAgent?

Customer context: The customer wants to know if it's possible to automaticall...
Home -> Frequently asked questions -> General -> Departments

Connecting Microsoft account as outgoing email account

When connecting Outlook/Office 365 account with a standalone LiveAgent licens...
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Outgoing Email Accounts

What are the email sending limitations in LiveAgent?

Customer context: A customer is curious about any potential email sending lim...
Home -> Frequently asked questions -> General -> Limits

Connecting email address via IMAP/POP3 as incoming email account

If you have an email account from a different provider than Google (https://s...
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts

Free account email limitations

Introduction When using a LiveAgent Free Account, it's important to be aware ...
Home -> Getting Started

What is an incoming email account and an outgoing email account?

Customer context: The customer wants to understand what incoming and outgoing...
Home -> Frequently asked questions -> General

Email automation with followups example

In order to setup automatic followups (https://www.liveagent.com/blog/email-...
Home -> Customizations -> Templates

Connecting email address via SMTP as outgoing email account

If you have an email account from a different provider than Google (https://s...
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Outgoing Email Accounts

If I delete an incoming email account, will the tickets send to that email be deleted as well?

Customer context: The customer has been using LiveAgent helpdesk software and...
Home -> Frequently asked questions -> General -> Emails

Is this Lyft support?

Customer context: A customer reached out through a live chat session, mistake...
Home -> Frequently asked questions -> Misdirected Inquiries
×