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How does email forwarding work?
Customer context: A customer is interested in how email forwarding works. Cu...
Updated:
Jul 11 (8 months ago)
Home -> Frequently asked questions -> General -> Emails
What's the difference between IMAP and Forwarding?
Customer context: A customer is interested in the difference between IMAP and...
Updated:
Jul 11 (8 months ago)
Home -> Frequently asked questions -> General -> Emails
Forward ticket action
Quick Navigation - [General Forward ticket action](#general-action) - [Forwa...
Updated:
May 18 (10 months ago)
Home -> Technical Support -> Features and functions -> Tickets management
Getting Started Tour
Welcome to LiveAgent! In this guide we walk you through the basics of getting...
Updated:
Sep 19 (6 months ago)
Home -> Getting Started
Connecting Forwarding email account
Mail forwarding is possible only with LiveAgent cloud-hosted accounts. If you...
Updated:
Jan 17, 2023
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts
Built-in email account configuration
Every LiveAgent account has a pre-set built-in outgoing and incoming email ac...
Updated:
Dec 06, 2022
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts
Can we manage all the incoming emails for a particular email address within your system?
Customer context: The customer seeks to understand how email management works...
Updated:
Jul 10 (8 months ago)
Home -> Frequently asked questions -> General
Is this Amazon support?
Customer context: Customer having issues with Amazon contacted by mistake our...
Updated:
Mar 19 (9 days ago)
Home -> Frequently asked questions -> Misdirected Inquiries
Is this UPS support?
Customer context: A customer inquiring about UPS support Customer: Is this U...
Updated:
Jul 14 (8 months ago)
Home -> Frequently asked questions -> Misdirected Inquiries
Configuring Department-Specific Outgoing Email Accounts
In LiveAgent, administrators have the option to allow chosen [outgoing email ...
Updated:
Jun 09 (9 months ago)
Home -> Technical Support -> Features and functions -> Email accounts -> Emailing feature related topics
Is this eBay Support?
Customer context: A customer reached out through a live chat session, believi...
Updated:
Jul 10 (8 months ago)
Home -> Frequently asked questions -> Misdirected Inquiries
WebRTC support
Here you can find a list of all browsers and operating systems that currently...
Updated:
Apr 09, 2020
Home -> Technical Support -> Features and functions -> Call Center -> Call troubleshooting
How can I enable rating email conversations without registration?
Customer context: The customer wants to know how to allow their customers to ...
Updated:
May 30 (9 months ago)
Home -> Frequently asked questions -> General -> Customer portal
Setting up Local email piping
Customers with self-hosted LiveAgent installations running on the same server...
Updated:
Jun 08 (9 months ago)
Home -> Technical Support -> Standalone installations -> Features setup
Can I set up a different email template for every department?
Customer context: A customer wants to use different email templates for each ...
Updated:
May 24 (10 months ago)
Home -> Frequently asked questions -> General -> Emails
Trial account email limitations
Introduction When using a LiveAgent Trial Account, it's important to be aware...
Updated:
Mar 22, 2023
Home -> Getting Started
How to change an email of an agent to an email of a deleted agent
This article can be helpful when you are trying to change an agent email to a...
Updated:
Aug 12, 2022
Home -> Technical Support -> Troubleshooting -> Agent Panel -> Agents management
Why isn't my connected Gmail email fetching incoming emails?
Customer context: The user has integrated their Gmail email account with thei...
Updated:
Jul 12 (8 months ago)
Home -> Frequently asked questions -> General -> Emails
Setting Up and Customizing Email Templates
LiveAgent provides the option to configure various email templates, which are...
Updated:
Sep 19 (6 months ago)
Home -> Technical Support -> Features and functions -> Email accounts -> Emailing feature related topics
How to create Email templates in LiveAgent
In this video tutorial I will show you how to create Email templates (https:/...
Updated:
Aug 10, 2017
Home -> Video Tutorials
Can one email be automatically assigned to two departments in LiveAgent?
Customer context: The customer wants to know if it's possible to automaticall...
Updated:
May 21 (10 months ago)
Home -> Frequently asked questions -> General -> Departments
Connecting Microsoft account as outgoing email account
When connecting Outlook/Office 365 account with a standalone LiveAgent licens...
Updated:
Dec 06, 2022
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Outgoing Email Accounts
What are the email sending limitations in LiveAgent?
Customer context: A customer is curious about any potential email sending lim...
Updated:
May 31 (9 months ago)
Home -> Frequently asked questions -> General -> Limits
Connecting email address via IMAP/POP3 as incoming email account
If you have an email account from a different provider than Google (https://s...
Updated:
Dec 26, 2022
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts
Free account email limitations
Introduction When using a LiveAgent Free Account, it's important to be aware ...
Updated:
Mar 22, 2023
Home -> Getting Started
What is an incoming email account and an outgoing email account?
Customer context: The customer wants to understand what incoming and outgoing...
Updated:
Jul 10 (8 months ago)
Home -> Frequently asked questions -> General
Email automation with followups example
In order to setup automatic followups (https://www.liveagent.com/blog/email-...
Updated:
May 07, 2022
Home -> Customizations -> Templates
Connecting email address via SMTP as outgoing email account
If you have an email account from a different provider than Google (https://s...
Updated:
Dec 06, 2022
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Outgoing Email Accounts
If I delete an incoming email account, will the tickets send to that email be deleted as well?
Customer context: The customer has been using LiveAgent helpdesk software and...
Updated:
Jul 12 (8 months ago)
Home -> Frequently asked questions -> General -> Emails
Is this Lyft support?
Customer context: A customer reached out through a live chat session, mistake...
Updated:
Jul 10 (8 months ago)
Home -> Frequently asked questions -> Misdirected Inquiries