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How can I test the online chat functionality and see what it looks like on the admin end?

Customer context: A customer wants to test the online chat functionality and ...
Home -> Frequently asked questions -> General -> Chats

Is there a sandbox environment available for testing?

Customer context: A customer wants to test LiveAgent features before implemen...
Home -> Frequently asked questions -> General

Why isn't my connected Gmail email fetching incoming emails?

Customer context: The user has integrated their Gmail email account with thei...
Home -> Frequently asked questions -> General -> Emails

How can I get a LiveAgent demo?

Customer context: The customer is exploring the LiveAgent website and wants t...
Home -> Frequently asked questions -> General

How to debug networking issues when LiveAgent call center is not working

Quick navigation - [LiveAgent Status page (external page)](https://status.li...
Home -> Technical Support -> Troubleshooting -> Performance

Retrieve the details of a conversation (ticket)

The following sample code shows how to retrieve the details of a conversation...
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Examples

Ping & Traceroute

If you are not able to perform the MTR test (../795802-How-to-debug-networkin...
Home -> Technical Support -> Troubleshooting -> Performance

Can I get extra time for setting up the system and testing?

Customer context: The customer has been using the free trial of LiveAgent and...
Home -> Frequently asked questions -> General

How to debug networking issues when LiveAgent panel is slow or not loading

Quick navigation - LiveAgent Status page (external page) (https://statu...
Home -> Technical Support -> Troubleshooting -> Performance

Can I retrieve my ticket list using API?

Customer context: A customer inquiring about retrieving their ticket list usi...
Home -> Frequently asked questions -> General -> API

API call to create conversation from PHP

Here is a short example how to call LiveAgent API and create a conversation w...
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Examples

Can I create a ticket using API?

Customer context: A customer inquiring about creating a ticket using the API....
Home -> Frequently asked questions -> General -> API

LiveAgent Presale Chatbot

A Sneak Peak into Our Advanced Digital Assistant You've heard about robotics...
Home -> Customizations -> Chats -> Offline button

Can I retrieve a specific ticket using API?

Customer context: A customer wants to retrieve a specific ticket using the Li...
Home -> Frequently asked questions -> General -> API

How to import contacts from csv

Although we don't offer this function as part of the LiveAgent application, a...
Home -> Technical Support -> Features and functions -> Contacts management

Does LiveAgent offer a free testing number?

Customer context: A customer is looking to test LiveAgent's call center befor...
Home -> Frequently asked questions -> General -> Calls

How can I use the "LiveAgent Web Contact Cards" extension?

Customer context: A customer has recently installed the "LiveAgent Web Contac...
Home -> Frequently asked questions -> General

Complete API reference

[Data fields formats](#dataformats) [Return messages formats](#returnmsgs) [E...
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Documentation

Can I update a specific ticket using API?

Customer context: A customer wants to update a specific ticket using the Live...
Home -> Frequently asked questions -> General -> API

How can we be added to your list of VoIP partners?

Customer context: A company wants to be added to LiveAgent's list of VoIP par...
Home -> Frequently asked questions -> General -> Calls

Chat for mobile apps and inline chat

Unfortunately LiveAgent doesn't offer SDK for mobile, however you can start c...
Home -> Technical Support -> Features and functions -> Live Chat

LiveAgent Sounds Configuration

The Sound configuration plugin provides a way to customize or mute the alert ...
Home -> Technical Support -> Features and functions -> LiveAgent panel

Live chat tracking plugin

Live Chat Tracking plugin allows you to execute tracking JavaScript functions...
Home -> Technical Support -> Features and functions -> Filters & Reports

Documentation

Where can I find the API v3 documentation? You can find whole LiveAgent API ...
Home -> Technical Support -> LiveAgent API -> REST API -> API v3

Simplestat integration

Simplesat is a customer feedback survey solution. You can use it to create NP...
Home -> Technical Support -> Integrations and plugins

Klaus Integration

Klaus integration (https://www.liveagent.com/integrations/klaus/) for LiveAge...
Home -> Technical Support -> Integrations and plugins

How to submit Facebook application for review

Before you can submit a Facebook application for review, you must create the ...
Home -> Technical Support -> Standalone installations -> Features setup

How to use custom fonts in LiveAgent

Introduction: Some customers have inquired about using custom fonts in vario...
Home -> Customizations

Search & Replace

LiveAgent can automatically search (https://www.liveagent.com/features/search...
Home -> Technical Support -> Features and functions -> Security

Offline/No internet connection and Invalid CSRF token errors

In terms of connectivity issues, there are 2 most common visible errors that ...
Home -> Technical Support -> Troubleshooting -> Performance
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