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How can I test the online chat functionality and see what it looks like on the admin end?
Customer context: A customer wants to test the online chat functionality and ...
Updated:
Jun 15 (9 months ago)
Home -> Frequently asked questions -> General -> Chats
Is there a sandbox environment available for testing?
Customer context: A customer wants to test LiveAgent features before implemen...
Updated:
Jun 02 (9 months ago)
Home -> Frequently asked questions -> General
Why isn't my connected Gmail email fetching incoming emails?
Customer context: The user has integrated their Gmail email account with thei...
Updated:
Jul 12 (8 months ago)
Home -> Frequently asked questions -> General -> Emails
How can I get a LiveAgent demo?
Customer context: The customer is exploring the LiveAgent website and wants t...
Updated:
Jun 09 (9 months ago)
Home -> Frequently asked questions -> General
How to debug networking issues when LiveAgent call center is not working
Quick navigation - [LiveAgent Status page (external page)](https://status.li...
Updated:
Feb 13 (44 days ago)
Home -> Technical Support -> Troubleshooting -> Performance
Retrieve the details of a conversation (ticket)
The following sample code shows how to retrieve the details of a conversation...
Updated:
Nov 27, 2017
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Examples
Ping & Traceroute
If you are not able to perform the MTR test (../795802-How-to-debug-networkin...
Updated:
Apr 22, 2022
Home -> Technical Support -> Troubleshooting -> Performance
Can I get extra time for setting up the system and testing?
Customer context: The customer has been using the free trial of LiveAgent and...
Updated:
May 30 (9 months ago)
Home -> Frequently asked questions -> General
How to debug networking issues when LiveAgent panel is slow or not loading
Quick navigation - LiveAgent Status page (external page) (https://statu...
Updated:
Nov 15, 2022
Home -> Technical Support -> Troubleshooting -> Performance
Can I retrieve my ticket list using API?
Customer context: A customer inquiring about retrieving their ticket list usi...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> API
API call to create conversation from PHP
Here is a short example how to call LiveAgent API and create a conversation w...
Updated:
Nov 27, 2017
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Examples
Can I create a ticket using API?
Customer context: A customer inquiring about creating a ticket using the API....
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> API
LiveAgent Presale Chatbot
A Sneak Peak into Our Advanced Digital Assistant You've heard about robotics...
Updated:
Mar 22 (6 days ago)
Home -> Customizations -> Chats -> Offline button
Can I retrieve a specific ticket using API?
Customer context: A customer wants to retrieve a specific ticket using the Li...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> API
How to import contacts from csv
Although we don't offer this function as part of the LiveAgent application, a...
Updated:
May 23 (10 months ago)
Home -> Technical Support -> Features and functions -> Contacts management
Does LiveAgent offer a free testing number?
Customer context: A customer is looking to test LiveAgent's call center befor...
Updated:
Jun 02 (9 months ago)
Home -> Frequently asked questions -> General -> Calls
How can I use the "LiveAgent Web Contact Cards" extension?
Customer context: A customer has recently installed the "LiveAgent Web Contac...
Updated:
May 30 (9 months ago)
Home -> Frequently asked questions -> General
Complete API reference
[Data fields formats](#dataformats) [Return messages formats](#returnmsgs) [E...
Updated:
Jan 05 (2 months ago)
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Documentation
Can I update a specific ticket using API?
Customer context: A customer wants to update a specific ticket using the Live...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> API
How can we be added to your list of VoIP partners?
Customer context: A company wants to be added to LiveAgent's list of VoIP par...
Updated:
Jun 05 (9 months ago)
Home -> Frequently asked questions -> General -> Calls
Chat for mobile apps and inline chat
Unfortunately LiveAgent doesn't offer SDK for mobile, however you can start c...
Updated:
Jun 21, 2022
Home -> Technical Support -> Features and functions -> Live Chat
LiveAgent Sounds Configuration
The Sound configuration plugin provides a way to customize or mute the alert ...
Updated:
Aug 30 (6 months ago)
Home -> Technical Support -> Features and functions -> LiveAgent panel
Live chat tracking plugin
Live Chat Tracking plugin allows you to execute tracking JavaScript functions...
Updated:
Jul 22, 2022
Home -> Technical Support -> Features and functions -> Filters & Reports
Documentation
Where can I find the API v3 documentation? You can find whole LiveAgent API ...
Updated:
Apr 14 (11 months ago)
Home -> Technical Support -> LiveAgent API -> REST API -> API v3
Simplestat integration
Simplesat is a customer feedback survey solution. You can use it to create NP...
Updated:
Jul 09, 2021
Home -> Technical Support -> Integrations and plugins
Klaus Integration
Klaus integration (https://www.liveagent.com/integrations/klaus/) for LiveAge...
Updated:
Sep 22, 2020
Home -> Technical Support -> Integrations and plugins
How to submit Facebook application for review
Before you can submit a Facebook application for review, you must create the ...
Updated:
Apr 30 (10 months ago)
Home -> Technical Support -> Standalone installations -> Features setup
How to use custom fonts in LiveAgent
Introduction: Some customers have inquired about using custom fonts in vario...
Updated:
Apr 21 (11 months ago)
Home -> Customizations
Search & Replace
LiveAgent can automatically search (https://www.liveagent.com/features/search...
Updated:
Aug 11, 2022
Home -> Technical Support -> Features and functions -> Security
Offline/No internet connection and Invalid CSRF token errors
In terms of connectivity issues, there are 2 most common visible errors that ...
Updated:
Apr 22, 2022
Home -> Technical Support -> Troubleshooting -> Performance