My tickets
 
Submit ticket
 
Login
 
404: The page you're looking for was not found on this site
Please take a look at the search results below
Is this Amazon support?
Customer context: Customer having issues with Amazon contacted by mistake our...
Updated:
Mar 19 (9 days ago)
Home -> Frequently asked questions -> Misdirected Inquiries
How to change an email of an agent to an email of a deleted agent
This article can be helpful when you are trying to change an agent email to a...
Updated:
Aug 12, 2022
Home -> Technical Support -> Troubleshooting -> Agent Panel -> Agents management
How can I set up an email signature for my agents?
Customer context: The customer wants to set up email signatures for their age...
Updated:
Jun 05 (9 months ago)
Home -> Frequently asked questions -> General -> Emails
Can I set up Service Level Agreements (SLA) in LiveAgent?
Customer context: The customer is using LiveAgent helpdesk software and wants...
Updated:
Aug 21 (7 months ago)
Home -> Frequently asked questions -> General
Amazon S3 File Archive plugin
Owners of self-hosted LiveAgent licenses (https://www.liveagent.com/pricing/s...
Updated:
Mar 04, 2021
Home -> Technical Support -> Integrations and plugins -> System plugins
How can I return an unwanted book from Amazon for credit without a receipt?
Customer context: The customer received a book from Amazon without a receipt ...
Updated:
May 16 (10 months ago)
Home -> Frequently asked questions -> Misdirected Inquiries
How can I set up two-factor authentication for a new agent?
Customer context: The customer is an administrator trying to secure their hel...
Updated:
Mar 04 (24 days ago)
Home -> Frequently asked questions -> General -> Agent panel
Can I set up a different email template for every department?
Customer context: A customer wants to use different email templates for each ...
Updated:
May 24 (10 months ago)
Home -> Frequently asked questions -> General -> Emails
Setting Up and Customizing Email Templates
LiveAgent provides the option to configure various email templates, which are...
Updated:
Sep 19 (6 months ago)
Home -> Technical Support -> Features and functions -> Email accounts -> Emailing feature related topics
Connecting email address via SMTP as outgoing email account
If you have an email account from a different provider than Google (https://s...
Updated:
Dec 06, 2022
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Outgoing Email Accounts
Is it possible to set in Live Agent that when you remove tickets/emails in LiveAgent, the emails are also removed in the connected Incoming email account (mailbox)?
Customer context: A customer wants to know if tickets/emails removed in LiveA...
Updated:
Jul 10 (8 months ago)
Home -> Frequently asked questions -> General
Can I set up the chat routing on the department or only on the agent level?
Customer context: The customer wants to know where to set up chat routing. C...
Updated:
Jul 10 (8 months ago)
Home -> Frequently asked questions -> General
Setting up Email piping
If you are not able to connect your email account via the [Google](https://su...
Updated:
Mar 21 (7 days ago)
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts
Can I receive email notifications about new ticket replies?
Customer context: A customer wants to know if they can receive email notifica...
Updated:
May 24 (10 months ago)
Home -> Frequently asked questions -> General -> Emails
How long does it take to set up the entire LiveAgent system?
Customer context: The customer is looking to implement LiveAgent into their b...
Updated:
Jul 13 (8 months ago)
Home -> Frequently asked questions -> General
How do I set up a chat button on my WordPress site?
Customer context: The customer wants to add a chat button to their WordPress ...
Updated:
May 10 (10 months ago)
Home -> Frequently asked questions -> General -> Chats
Setting up Local email piping
Customers with self-hosted LiveAgent installations running on the same server...
Updated:
Jun 08 (9 months ago)
Home -> Technical Support -> Standalone installations -> Features setup
Built-in email account configuration
Every LiveAgent account has a pre-set built-in outgoing and incoming email ac...
Updated:
Dec 06, 2022
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts
How to set up cron job for LiveAgent on a Windows server?
LiveAgent has files jobs.php and queue.php that need to be executed periodica...
Updated:
Jul 22, 2022
Home -> Technical Support -> Standalone installations -> FAQ
How can I set up the queue waiting time for calls?
Customer context: A customer wants to configure the call queue waiting time i...
Updated:
Jun 16 (9 months ago)
Home -> Frequently asked questions -> General -> Calls
Cron job is set up, but it is not executed
When cron job is set up but not executing, and you have no idea why, create s...
Updated:
Aug 12, 2022
Home -> Technical Support -> Standalone installations -> Troubleshooting
My agent hasn't received the password reset email, what should I do?
Customer context: The customer's agent has not received a password reset emai...
Updated:
Jun 05 (9 months ago)
Home -> Frequently asked questions -> General -> Agent panel
Live chat and Help desk software for Magento
Magento 2 - [LiveAgent](https://www.liveagent.com/integrations/) plugin integ...
Updated:
Feb 16, 2023
Home -> Technical Support -> Integrations and plugins -> Magento integration -> LiveAgent plugin for Magento 2.x
What are the email sending limitations in LiveAgent?
Customer context: A customer is curious about any potential email sending lim...
Updated:
May 31 (9 months ago)
Home -> Frequently asked questions -> General -> Limits
How to get tickets created by specific agent
We had a question about how can an agent get list of all the tickets he has ...
Updated:
Jan 30, 2018
Home -> Technical Support -> Features and functions -> Automation -> Rules examples
Agent notifications
Agent notifications in LiveAgent are used to notify offline agents when a tic...
Updated:
Aug 16, 2022
Home -> Technical Support -> Features and functions -> LiveAgent panel -> Agents management
How to create Email templates in LiveAgent
In this video tutorial I will show you how to create Email templates (https:/...
Updated:
Aug 10, 2017
Home -> Video Tutorials
Configuring Department-Specific Outgoing Email Accounts
In LiveAgent, administrators have the option to allow chosen [outgoing email ...
Updated:
Jun 09 (9 months ago)
Home -> Technical Support -> Features and functions -> Email accounts -> Emailing feature related topics
Connecting Forwarding email account
Mail forwarding is possible only with LiveAgent cloud-hosted accounts. If you...
Updated:
Jan 17, 2023
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts
Agent alias
When you are adding or configuring Agents in Configuration --> Agents , you m...
Updated:
Aug 16, 2022
Home -> Technical Support -> Features and functions -> LiveAgent panel -> Agents management