Using Amazon SES with LiveAgent is not recommended!
Amazon modifies email message header Message-ID which causes that replies are not correctly added into existing ticket but a new ticket is created. Read more here
Amazon modifies email message header Message-ID which causes that replies are not correctly added into existing ticket but a new ticket is created. Read more here
If you want to use SMTP e-mail configuration and you wonder how to set it up using amazon's simple email service, use the following settings:
SMTP Server: tls://email-smtp.us-east-1.amazonaws.com
SMTP server port: 465
tick "Always user a secure connectoin (SSL) when sending mail"
+ insert your own login credentials (username and password)
Here is a sample screenshot:
Here is a sample screenshot:
