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Is this Amazon support?

Customer context: Customer having issues with Amazon contacted by mistake our...
Home -> Frequently asked questions -> Misdirected Inquiries

How to change an email of an agent to an email of a deleted agent

This article can be helpful when you are trying to change an agent email to a...
Home -> Technical Support -> Troubleshooting -> Agent Panel -> Agents management

How can I set up an email signature for my agents?

Customer context: The customer wants to set up email signatures for their age...
Home -> Frequently asked questions -> General -> Emails

Can I set up Service Level Agreements (SLA) in LiveAgent?

Customer context: The customer is using LiveAgent helpdesk software and wants...
Home -> Frequently asked questions -> General

Amazon S3 File Archive plugin

Owners of self-hosted LiveAgent licenses (https://www.liveagent.com/pricing/s...
Home -> Technical Support -> Integrations and plugins -> System plugins

How can I return an unwanted book from Amazon for credit without a receipt?

Customer context: The customer received a book from Amazon without a receipt ...
Home -> Frequently asked questions -> Misdirected Inquiries

How can I set up two-factor authentication for a new agent?

Customer context: The customer is an administrator trying to secure their hel...
Home -> Frequently asked questions -> General -> Agent panel

Can I set up a different email template for every department?

Customer context: A customer wants to use different email templates for each ...
Home -> Frequently asked questions -> General -> Emails

Setting Up and Customizing Email Templates

LiveAgent provides the option to configure various email templates, which are...
Home -> Technical Support -> Features and functions -> Email accounts -> Emailing feature related topics

Connecting email address via SMTP as outgoing email account

If you have an email account from a different provider than Google (https://s...
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Outgoing Email Accounts

Is it possible to set in Live Agent that when you remove tickets/emails in LiveAgent, the emails are also removed in the connected Incoming email account (mailbox)?

Customer context: A customer wants to know if tickets/emails removed in LiveA...
Home -> Frequently asked questions -> General

Can I set up the chat routing on the department or only on the agent level?

Customer context: The customer wants to know where to set up chat routing. C...
Home -> Frequently asked questions -> General

Setting up Email piping

If you are not able to connect your email account via the [Google](https://su...
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts

Can I receive email notifications about new ticket replies?

Customer context: A customer wants to know if they can receive email notifica...
Home -> Frequently asked questions -> General -> Emails

How long does it take to set up the entire LiveAgent system?

Customer context: The customer is looking to implement LiveAgent into their b...
Home -> Frequently asked questions -> General

How do I set up a chat button on my WordPress site?

Customer context: The customer wants to add a chat button to their WordPress ...
Home -> Frequently asked questions -> General -> Chats

Setting up Local email piping

Customers with self-hosted LiveAgent installations running on the same server...
Home -> Technical Support -> Standalone installations -> Features setup

Built-in email account configuration

Every LiveAgent account has a pre-set built-in outgoing and incoming email ac...
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts

How to set up cron job for LiveAgent on a Windows server?

LiveAgent has files jobs.php and queue.php that need to be executed periodica...
Home -> Technical Support -> Standalone installations -> FAQ

How can I set up the queue waiting time for calls?

Customer context: A customer wants to configure the call queue waiting time i...
Home -> Frequently asked questions -> General -> Calls

Cron job is set up, but it is not executed

When cron job is set up but not executing, and you have no idea why, create s...
Home -> Technical Support -> Standalone installations -> Troubleshooting

My agent hasn't received the password reset email, what should I do?

Customer context: The customer's agent has not received a password reset emai...
Home -> Frequently asked questions -> General -> Agent panel

Live chat and Help desk software for Magento

Magento 2 - [LiveAgent](https://www.liveagent.com/integrations/) plugin integ...
Home -> Technical Support -> Integrations and plugins -> Magento integration -> LiveAgent plugin for Magento 2.x

What are the email sending limitations in LiveAgent?

Customer context: A customer is curious about any potential email sending lim...
Home -> Frequently asked questions -> General -> Limits

How to get tickets created by specific agent

We had a question about how can an agent get list of all the tickets he has ...
Home -> Technical Support -> Features and functions -> Automation -> Rules examples

Agent notifications

Agent notifications in LiveAgent are used to notify offline agents when a tic...
Home -> Technical Support -> Features and functions -> LiveAgent panel -> Agents management

How to create Email templates in LiveAgent

In this video tutorial I will show you how to create Email templates (https:/...
Home -> Video Tutorials

Configuring Department-Specific Outgoing Email Accounts

In LiveAgent, administrators have the option to allow chosen [outgoing email ...
Home -> Technical Support -> Features and functions -> Email accounts -> Emailing feature related topics

Connecting Forwarding email account

Mail forwarding is possible only with LiveAgent cloud-hosted accounts. If you...
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts

Agent alias

When you are adding or configuring Agents in Configuration --> Agents , you m...
Home -> Technical Support -> Features and functions -> LiveAgent panel -> Agents management
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