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Content Security Policy

Content Security Policy (CSP) is a security standard that adds an extra layer...
Home -> Technical Support -> Features and functions -> Security

New Facebook messaging policy for Facebook business pages is limiting time to reply

Since March 2020 Facebook implemented a new messaging policy for Facebook bus...
Home -> Technical Support -> Troubleshooting -> Social networks & messaging apps

Does LiveAgent have ISO 27001 certification?

Customer context: The customer is interested in knowing if LiveAgent has ISO ...
Home -> Frequently asked questions -> Security

Can I start a new WhatsApp conversation by any custom message?

Customer context: A customer wants to know if they can initiate a new WhatsAp...
Home -> Frequently asked questions -> General -> Social networks

Slack integration

Overview Slack is a popular team communication tool. The integration plugin...
Home -> Technical Support -> Features and functions -> Social networks & messaging apps

Can I get a refund since I wasn't able to use the software for a few months?

Customer context: The customer has not been able to use the software for the ...
Home -> Frequently asked questions -> Billing and Payments

GDPR: Placing Consent Acceptance in Chat

LiveAgent is committed to privacy, security, compliance and transparency. Thi...
Home -> Customizations -> Chats -> Pre-chat form

Amazon S3 File Archive plugin

Owners of self-hosted LiveAgent licenses (https://www.liveagent.com/pricing/s...
Home -> Technical Support -> Integrations and plugins -> System plugins

Can I reply to WhatsApp tickets anytime I want?

Customer context: A customer wants to know if they can reply to WhatsApp tick...
Home -> Frequently asked questions -> General -> Social networks

Facebook application setup and Facebook page integration for standalone installations

This guide applies only to self-hosted (standalone/downloadable) LiveAgent li...
Home -> Technical Support -> Standalone installations -> Features setup

General Security Settings

LiveAgent offers a number of additional security settings, which can be found...
Home -> Technical Support -> Features and functions -> Security

Account inactivity and suspension

Due to our efforts to optimize space on our data centers and reduce the huge ...
Home -> Getting Started

Facebook page chat button integration

NOTE: Your LiveAgent installation must be available via HTTPS://, because Fac...
Home -> Technical Support -> Integrations and plugins

WhatsApp integration overview

Quick navigation - [Creating a new WhatsApp ticket](#create) - [Replying to ...
Home -> Technical Support -> Features and functions -> Social networks & messaging apps -> WhatsApp

Twitter application integration

To be able to integrate your LiveAgent account with Twitter, you will first n...
Home -> Technical Support -> Features and functions -> Social networks & messaging apps -> Twitter

Forwarding call to external number via IVR

Forward function is a powerful tool that you can use to forward incoming call...
Home -> Technical Support -> Features and functions -> Call Center -> IVR
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