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Content Security Policy
Content Security Policy (CSP) is a security standard that adds an extra layer...
Updated:
Jun 07, 2022
Home -> Technical Support -> Features and functions -> Security
New Facebook messaging policy for Facebook business pages is limiting time to reply
Since March 2020 Facebook implemented a new messaging policy for Facebook bus...
Updated:
Aug 12, 2022
Home -> Technical Support -> Troubleshooting -> Social networks & messaging apps
Does LiveAgent have ISO 27001 certification?
Customer context: The customer is interested in knowing if LiveAgent has ISO ...
Updated:
May 26 (10 months ago)
Home -> Frequently asked questions -> Security
Can I start a new WhatsApp conversation by any custom message?
Customer context: A customer wants to know if they can initiate a new WhatsAp...
Updated:
May 24 (10 months ago)
Home -> Frequently asked questions -> General -> Social networks
Slack integration
Overview Slack is a popular team communication tool. The integration plugin...
Updated:
Jul 22, 2022
Home -> Technical Support -> Features and functions -> Social networks & messaging apps
Can I get a refund since I wasn't able to use the software for a few months?
Customer context: The customer has not been able to use the software for the ...
Updated:
Jun 09 (9 months ago)
Home -> Frequently asked questions -> Billing and Payments
GDPR: Placing Consent Acceptance in Chat
LiveAgent is committed to privacy, security, compliance and transparency. Thi...
Updated:
May 08, 2022
Home -> Customizations -> Chats -> Pre-chat form
Amazon S3 File Archive plugin
Owners of self-hosted LiveAgent licenses (https://www.liveagent.com/pricing/s...
Updated:
Mar 04, 2021
Home -> Technical Support -> Integrations and plugins -> System plugins
Can I reply to WhatsApp tickets anytime I want?
Customer context: A customer wants to know if they can reply to WhatsApp tick...
Updated:
May 24 (10 months ago)
Home -> Frequently asked questions -> General -> Social networks
Facebook application setup and Facebook page integration for standalone installations
This guide applies only to self-hosted (standalone/downloadable) LiveAgent li...
Updated:
Jan 16 (2 months ago)
Home -> Technical Support -> Standalone installations -> Features setup
General Security Settings
LiveAgent offers a number of additional security settings, which can be found...
Updated:
Jun 07, 2022
Home -> Technical Support -> Features and functions -> Security
Account inactivity and suspension
Due to our efforts to optimize space on our data centers and reduce the huge ...
Updated:
Jan 13 (2 months ago)
Home -> Getting Started
Facebook page chat button integration
NOTE: Your LiveAgent installation must be available via HTTPS://, because Fac...
Updated:
Oct 19, 2022
Home -> Technical Support -> Integrations and plugins
WhatsApp integration overview
Quick navigation - [Creating a new WhatsApp ticket](#create) - [Replying to ...
Updated:
Feb 27 (30 days ago)
Home -> Technical Support -> Features and functions -> Social networks & messaging apps -> WhatsApp
Twitter application integration
To be able to integrate your LiveAgent account with Twitter, you will first n...
Updated:
Dec 19 (3 months ago)
Home -> Technical Support -> Features and functions -> Social networks & messaging apps -> Twitter
Forwarding call to external number via IVR
Forward function is a powerful tool that you can use to forward incoming call...
Updated:
Aug 30, 2022
Home -> Technical Support -> Features and functions -> Call Center -> IVR