Charging policy

Owned licenses charging policy
When a new license is purchased, the purchase price is subtracted from the reseller's credit
In case of refund (within 30 days from the day of purchase) the full purchase price is returned to the reseller's account in form of credits
 
Owned license features charging policy
If a featuer is added to an owned license (unless it is already there), the price of feature is subtracted from the reseller's credit
Feature refunds are not available
 
LiveAgent owned license's specific charging
If there are agents added to a certain owned license of LiveAgent, then the total price of added agents is subtraceted from the reseller's credit.
In case of an owned license if there is no limit of maximum allowed agents, then there is no way to limit the maximum allowed agents subsequently.
In case of an owned license if the limit of maximum allowed agents has been raised, then there is no way to decrease the limit of maximum allowed agents. Refunds regarding agents are not available.
 

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