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Can an agent create canned answers?

Jul 08 (33 days ago)
Thomas Wrobel wrote
Hi,

am I right that only an owners and admins can create canned answers or do I miss something?

Kind regards
Thomas
Reply
2 Answers
Jul 08 (33 days ago)
Sebastián Slušník agent wrote
Hello Thomas! Agents are able to create their personal canned messages or predefined answers (available for his personal usage). The owner/admin can create a canned message or predefined answer available for every agent.
Jul 08 (33 days ago)
Thomas Wrobel wrote
Hi Sebastián, Thanky you for your very quick response.

Kind regards
Thomas

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