Home > Forum > Feature Request: Send e-mail Rule action should send attached files when sending ticket

Feature Request: Send e-mail Rule action should send attached files when sending ticket

Jul 29 (12 days ago)
Hrvoje Budin wrote
Currently SEND EMAIL action when used to send created ticket as email does not send/forward documents user attached to the ticket created with in-page form.

Please include attached documents in sent email, this would make lot easer to non-support staff to access documents user submitted to us.

thnx
Hrvoje
Reply
1 Answer
Jul 29 (12 days ago)
Jan agent wrote
Hello Hrvoje,

Thank you for your suggestion and for trying to help us improve our software - We really appreciate it :)
I am happy to inform you that this is already reported as a suggestion and it might be included in the future versions of our software.
Unfortunately, it was not assigned to any current development milestone yet.

Thank you for your understanding.

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