Agent ranking

Fight against delivering poor customer support by letting your customers rate the responses and answers of your support agents. Identify negative trends in your customer support and act accordingly. Leverage the "Ranking" feature of LiveAgent.
Agent ranking is activated by default. If you want to de-activate this feature, navigate to Configuration>System>Plugins and click on Deactivate next to the Ranking plugin.

To allow your customers to rate agent's email responses, add variable: {$conversationUrl} to your email templates.

Example: To rate this answer or view ticket history please follow the link: {$conversationUrl}

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