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How to submit Facebook application for review

Before you can submit a Facebook application for review, you must create the ...
Home -> Technical Support -> Standalone installations -> Features setup

Search & Replace

LiveAgent can automatically search (https://www.liveagent.com/features/search...
Home -> Technical Support -> Features and functions -> Security

Search widgets

Adding the Search Widget (https://www.liveagent.com/features/search-widgets/)...
Home -> Technical Support -> Features and functions -> Customer portal & Knowledge base

Can I let the customers request a callback?

Customer context: A customer is using LiveAgent and wants to enable a callbac...
Home -> Frequently asked questions -> General -> Calls

Automatic Callback Request

The automatic callback request is a useful function if you want to provide yo...
Home -> Technical Support -> Features and functions -> Call Center -> IVR

How can Iprevent search engines from indexing my knowledge base link?

Customer context: A customer wants to prevent search engines from indexing th...
Home -> Frequently asked questions -> General -> Customer portal

Filtering API v3 results

With API v3 you have an option to use filters to get specific results. After...
Home -> Technical Support -> LiveAgent API -> REST API -> API v3

Error while fetching twitter search: Rate limit exceeded

If your LiveAgent (https://www.liveagent.com) failed to read tweets with mess...
Home -> Technical Support -> Troubleshooting -> Social networks & messaging apps

Agents Ranking feature

Quick Navigation - [Available rating options](#rating-options) - [How custom...
Home -> Technical Support -> Features and functions -> LiveAgent panel

Tickets and Contacts Searching

Utilizing the Search field in the Tickets list or [Contacts](https://support....
Home -> Technical Support -> Features and functions -> Filters & Reports -> Filters

Request rate limits

As a security measure, LiveAgent uses request rate-limiting in several places...
Home -> Technical Support -> Features and functions -> Security

Is your call-center feature available in my country?

Customer context: A customer wants to know if the call-center feature in Live...
Home -> Frequently asked questions -> General -> Calls

Is there any extra charge for using your call-center feature?

Customer context: A customer inquires about any extra charges associated with...
Home -> Frequently asked questions -> General -> Calls

Does LiveAgent have a screen sharing feature?

Customer context: A customer is interested in knowing if LiveAgent has a scre...
Home -> Frequently asked questions -> General -> Chats

Request is not correctly encoded

In case your chat button (or any other contact widget) is not loading, it is ...
Home -> Technical Support -> Troubleshooting -> Live chat

SLA (Service-level Agreement) feature Overview

[SLA](https://www.liveagent.com/features/service-level-agreement-sla/)(Servic...
Home -> Technical Support -> Features and functions -> Tickets management

Do you have auto-dialer feature?

Customer context: The customer is looking for automation features within the ...
Home -> Frequently asked questions -> General -> Calls

Advanced widgets integrations

Quick navigation - [Using elements on the website to call a widget](#element...
Home -> Technical Support -> Integrations and plugins -> Advanced widgets integrations

How can I set the filter so I can include both tag IDs in my ticket result?

Customer context: The customer wants to know how to set the filters to includ...
Home -> Frequently asked questions -> General -> API

Do I need to add any phone number to use the internal call feature?

Customer context: A customer with a cloud-hosted account wants to use the int...
Home -> Frequently asked questions -> General -> Calls

Pause feature

LiveAgent (https://www.liveagent.com/tour/live-chat-software/) offers an opti...
Home -> Technical Support -> Features and functions -> LiveAgent panel

GeoIP feature possible issues

You can face some issues and see errors in the browser's console while settin...
Home -> Technical Support -> Troubleshooting -> Agent Panel

Can I request a recent third-party audit report that includes an assessment?

Customer context: The customer wants to review a recent third-party audit rep...
Home -> Frequently asked questions -> Security

Install Elasticsearch

Why use Elasticsearch? Elasticsearch will help you to maximize the speed of...
Home -> Technical Support -> Standalone installations -> High performance tweaks

Using Call Center feature with soft phone clients & apps

Use case: LiveAgent & software phones clients & apps Disclaimer: Our Call C...
Home -> Technical Support -> Features and functions -> Call Center

Can we somehow hide sensitive information like credit card numbers provided by our customers?

Customer context: The customer is a business owner who uses LiveAgent. They h...
Home -> Frequently asked questions -> Security

How to configure your own URL for agent and/or feature purchase or account upgrade

Hosted accounts configuration Step 1: configuration setup in your reseller p...
Home -> Technical Support -> Reseller/Partner program -> Setup Guides

How does the call distribution work in LiveAgent?

Customer context: The customer uses LiveAgent's call feature and they want to...
Home -> Frequently asked questions -> General -> Calls

Limitations of different subscription plans

In LiveAgent, each subscription plan comes with a specific set of limitations...
Home -> Getting Started

How can I apply for the startup deal discount?

Customer context: A customer interested in the startup deal discount for Live...
Home -> Frequently asked questions -> Billing and Payments -> Discounts
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