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How to submit Facebook application for review
Before you can submit a Facebook application for review, you must create the ...
Updated:
Apr 30 (10 months ago)
Home -> Technical Support -> Standalone installations -> Features setup
Search & Replace
LiveAgent can automatically search (https://www.liveagent.com/features/search...
Updated:
Aug 11, 2022
Home -> Technical Support -> Features and functions -> Security
Search widgets
Adding the Search Widget (https://www.liveagent.com/features/search-widgets/)...
Updated:
Aug 10, 2022
Home -> Technical Support -> Features and functions -> Customer portal & Knowledge base
Can I let the customers request a callback?
Customer context: A customer is using LiveAgent and wants to enable a callbac...
Updated:
Jun 16 (9 months ago)
Home -> Frequently asked questions -> General -> Calls
Automatic Callback Request
The automatic callback request is a useful function if you want to provide yo...
Updated:
Aug 10 (7 months ago)
Home -> Technical Support -> Features and functions -> Call Center -> IVR
How can Iprevent search engines from indexing my knowledge base link?
Customer context: A customer wants to prevent search engines from indexing th...
Updated:
Aug 20 (7 months ago)
Home -> Frequently asked questions -> General -> Customer portal
Filtering API v3 results
With API v3 you have an option to use filters to get specific results. After...
Updated:
Mar 20 (8 days ago)
Home -> Technical Support -> LiveAgent API -> REST API -> API v3
Error while fetching twitter search: Rate limit exceeded
If your LiveAgent (https://www.liveagent.com) failed to read tweets with mess...
Updated:
Aug 12, 2022
Home -> Technical Support -> Troubleshooting -> Social networks & messaging apps
Agents Ranking feature
Quick Navigation - [Available rating options](#rating-options) - [How custom...
Updated:
Oct 16 (5 months ago)
Home -> Technical Support -> Features and functions -> LiveAgent panel
Tickets and Contacts Searching
Utilizing the Search field in the Tickets list or [Contacts](https://support....
Updated:
Feb 23 (35 days ago)
Home -> Technical Support -> Features and functions -> Filters & Reports -> Filters
Request rate limits
As a security measure, LiveAgent uses request rate-limiting in several places...
Updated:
Jul 22, 2022
Home -> Technical Support -> Features and functions -> Security
Is your call-center feature available in my country?
Customer context: A customer wants to know if the call-center feature in Live...
Updated:
Jul 11 (8 months ago)
Home -> Frequently asked questions -> General -> Calls
Is there any extra charge for using your call-center feature?
Customer context: A customer inquires about any extra charges associated with...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> Calls
Does LiveAgent have a screen sharing feature?
Customer context: A customer is interested in knowing if LiveAgent has a scre...
Updated:
Aug 21 (7 months ago)
Home -> Frequently asked questions -> General -> Chats
Request is not correctly encoded
In case your chat button (or any other contact widget) is not loading, it is ...
Updated:
Aug 12, 2022
Home -> Technical Support -> Troubleshooting -> Live chat
SLA (Service-level Agreement) feature Overview
[SLA](https://www.liveagent.com/features/service-level-agreement-sla/)(Servic...
Updated:
Feb 06 (51 days ago)
Home -> Technical Support -> Features and functions -> Tickets management
Do you have auto-dialer feature?
Customer context: The customer is looking for automation features within the ...
Updated:
Jul 13 (8 months ago)
Home -> Frequently asked questions -> General -> Calls
Advanced widgets integrations
Quick navigation - [Using elements on the website to call a widget](#element...
Updated:
Sep 19 (6 months ago)
Home -> Technical Support -> Integrations and plugins -> Advanced widgets integrations
How can I set the filter so I can include both tag IDs in my ticket result?
Customer context: The customer wants to know how to set the filters to includ...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> API
Do I need to add any phone number to use the internal call feature?
Customer context: A customer with a cloud-hosted account wants to use the int...
Updated:
Jun 06 (9 months ago)
Home -> Frequently asked questions -> General -> Calls
Pause feature
LiveAgent (https://www.liveagent.com/tour/live-chat-software/) offers an opti...
Updated:
Aug 10, 2022
Home -> Technical Support -> Features and functions -> LiveAgent panel
GeoIP feature possible issues
You can face some issues and see errors in the browser's console while settin...
Updated:
Aug 11, 2022
Home -> Technical Support -> Troubleshooting -> Agent Panel
Can I request a recent third-party audit report that includes an assessment?
Customer context: The customer wants to review a recent third-party audit rep...
Updated:
Jun 09 (9 months ago)
Home -> Frequently asked questions -> Security
Install Elasticsearch
Why use Elasticsearch? Elasticsearch will help you to maximize the speed of...
Updated:
Dec 17, 2021
Home -> Technical Support -> Standalone installations -> High performance tweaks
Using Call Center feature with soft phone clients & apps
Use case: LiveAgent & software phones clients & apps Disclaimer: Our Call C...
Updated:
Jul 12, 2019
Home -> Technical Support -> Features and functions -> Call Center
Can we somehow hide sensitive information like credit card numbers provided by our customers?
Customer context: The customer is a business owner who uses LiveAgent. They h...
Updated:
Jul 14 (8 months ago)
Home -> Frequently asked questions -> Security
How to configure your own URL for agent and/or feature purchase or account upgrade
Hosted accounts configuration Step 1: configuration setup in your reseller p...
Updated:
Dec 08, 2017
Home -> Technical Support -> Reseller/Partner program -> Setup Guides
How does the call distribution work in LiveAgent?
Customer context: The customer uses LiveAgent's call feature and they want to...
Updated:
May 20 (10 months ago)
Home -> Frequently asked questions -> General -> Calls
Limitations of different subscription plans
In LiveAgent, each subscription plan comes with a specific set of limitations...
Updated:
Sep 19 (6 months ago)
Home -> Getting Started
How can I apply for the startup deal discount?
Customer context: A customer interested in the startup deal discount for Live...
Updated:
May 10 (10 months ago)
Home -> Frequently asked questions -> Billing and Payments -> Discounts