Customer context: The customer uses an external e-commerce tool and wants to display order details in LiveAgent.
Customer: How can I display customer orders from my external e-commerce tool in LiveAgent?
Answer: If LiveAgent does not provide built-in integration for your e-commerce tool, you can use the "Display external info in ticket" plugin to build the connection. Activate and configure the plugin by going to your LiveAgent admin panel at Configuration->System->Plugins. For more information, visit support.liveagent.com.