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How to integrate chat button into customer portal
If you want to display a chat button in your customer portal, follow these st...
Updated:
Jan 26, 2023
Home -> Customizations -> Customer portal
How to remove the Login, My tickets links and Register option from the customer portal menu?
In certain instances, LiveAgent owners may prefer to prevent customers from a...
Updated:
May 23 (9 months ago)
Home -> Customizations -> Customer portal
How to add quick language switcher to the customer portal
Quick Navigation - [Language switcher for the customer portal](#switcher) -...
Updated:
Sep 26 (5 months ago)
Home -> Customizations -> Customer portal
Customer portal - Knowledge base
Quick navigation - Introduction (#Introduction) - Create an additiona...
Updated:
Jan 16, 2023
Home -> Technical Support -> Features and functions -> Customer portal & Knowledge base
Can I integrate the chat button or contact form into my customer portal?
Customer context: A customer wants to integrate a chat button or contact form...
Updated:
Jun 16 (9 months ago)
Home -> Frequently asked questions -> General -> Customer portal
Can I display the LiveAgent Customer portal on our own page via an iframe?
Customer context: A customer wants to show the LiveAgent customer portal on t...
Updated:
Jul 14 (8 months ago)
Home -> Frequently asked questions -> General -> Customer portal
How to change customer portal article title color
Time to time, customers wish to change the color of an articles in their Live...
Updated:
May 10, 2022
Home -> Customizations -> Customer portal
Can I disable the option to resolve a ticket as a customer in the customer portal?
Customer context: The customer is using LiveAgent's customer portal and wants...
Updated:
Jul 12 (8 months ago)
Home -> Frequently asked questions -> General -> Customer portal
Is it possible to embed the customer portal in our WordPress website somehow?
Customer context: The customer wants to know if it is possible to embed the c...
Updated:
Jul 10 (8 months ago)
Home -> Frequently asked questions -> General
How can I hide the "Register" option for customers from our Customer portal?
Customer context: The customer wants to hide the Register option for customer...
Updated:
May 23 (9 months ago)
Home -> Frequently asked questions -> General -> Design
How to change customer portal header and footer in Montana theme
New Montana theme in LiveAgent is coming with it's own header and footer. Thi...
Updated:
Sep 01, 2022
Home -> Customizations -> Customer portal
Why there is no "Submit ticket" option displayed on our Customer portal?
Customer context: A customer who is using the LiveAgent software has designed...
Updated:
Jul 14 (8 months ago)
Home -> Frequently asked questions -> General -> Customer portal
How can I change the language of a customer portal?
Customer context: A user wants to change the language of the customer portal ...
Updated:
May 24 (9 months ago)
Home -> Frequently asked questions -> General -> Languages
How to add custom ticket filter to your customer portal
This article explains how to define a custom ticket filter that will allow yo...
Updated:
May 10, 2022
Home -> Customizations -> Customer portal
Can I remove the "Submit ticket" option from our Customer portal?
Customer context: The customer is an administrator of a company using LiveAge...
Updated:
Jul 14 (8 months ago)
Home -> Frequently asked questions -> General -> Customer portal
Display contact widget only for customers logged in the customer portal
Some of our customers wish to display a live chat button or other contact wid...
Updated:
Oct 06 (5 months ago)
Home -> Customizations -> Customer portal
Can I show articles in the Knowledgebase only for those customers signed up via the Customer portal?
Customer context: A customer who manages a knowledge base and would like to r...
Updated:
May 29 (9 months ago)
Home -> Frequently asked questions -> General -> Customer portal
Branding Free - Replace the default LiveAgent logo and footer
You can change the logo of your LiveAgent (https://www.liveagent.com/tour/) p...
Updated:
Aug 11, 2022
Home -> Customizations
Can my customer view their ticket history without logging into my customer portal?
Customer context: A customer wants to know if their clients can view their ti...
Updated:
Jun 06 (9 months ago)
Home -> Frequently asked questions -> General -> Customer portal
How can I change the redirection from the logo available on my Customer Portal to another page when using the Montana theme?
Customer context: The customer wants to change the redirection of the logo av...
Updated:
May 23 (9 months ago)
Home -> Frequently asked questions -> General -> Design
How to use Colorbox (a lightbox plugin) in Customer portal Knowledge Base
If you are adding larger pictures to your knowledgebase articles you might wa...
Updated:
Mar 21 (11 months ago)
Home -> Customizations -> Customer portal
Can I automatically translate my custom text?
Customer context: A customer using LiveAgent wants to know if they can automa...
Updated:
May 24 (9 months ago)
Home -> Frequently asked questions -> General -> Languages
Delete Customer in LiveAgent
Delete customer‘s account and all his details in LiveAgent is very easy. In...
Updated:
Aug 12, 2022
Home -> Technical Support -> Features and functions -> Contacts management
How to automatically set a message into submit ticket form on customer portal from URL parameter
If you want to pre-fill name, email and even message on your 'submit ticket' ...
Updated:
May 10, 2022
Home -> Customizations -> Customer portal
Delete all tickets from a specific customer
This guide explains how to delete and completely purge all customer's tickets...
Updated:
Aug 12, 2022
Home -> Technical Support -> Features and functions -> Tickets management
How to insert video into KB article
To be able to load videos from other websites in an iframe, it is required to...
Updated:
Jan 31, 2023
Home -> Technical Support -> Features and functions -> Customer portal & Knowledge base
Forum for customers
LiveAgent helpdesk software allows you to include a forum category in your cu...
Updated:
Aug 10, 2022
Home -> Technical Support -> Features and functions -> Customer portal & Knowledge base
How to remove the icons entirely from our Knowledge base articles?
Customer context: The customer wants to remove icons from their Knowledge bas...
Updated:
May 23 (9 months ago)
Home -> Frequently asked questions -> General -> Design
How can I enable rating email conversations without registration?
Customer context: The customer wants to know how to allow their customers to ...
Updated:
May 30 (9 months ago)
Home -> Frequently asked questions -> General -> Customer portal
How can I point my customers to the knowledgebase before they start a chat?
Customer context: The customer wants to guide their users to the knowledgebas...
Updated:
Jun 05 (9 months ago)
Home -> Frequently asked questions -> General -> Customer portal