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How to integrate chat button into customer portal

If you want to display a chat button in your customer portal, follow these st...
Home -> Customizations -> Customer portal

How to remove the Login, My tickets links and Register option from the customer portal menu?

In certain instances, LiveAgent owners may prefer to prevent customers from a...
Home -> Customizations -> Customer portal

How to add quick language switcher to the customer portal

Quick Navigation - [Language switcher for the customer portal](#switcher) -...
Home -> Customizations -> Customer portal

Customer portal - Knowledge base

Quick navigation - Introduction (#Introduction) - Create an additiona...
Home -> Technical Support -> Features and functions -> Customer portal & Knowledge base

Can I integrate the chat button or contact form into my customer portal?

Customer context: A customer wants to integrate a chat button or contact form...
Home -> Frequently asked questions -> General -> Customer portal

Can I display the LiveAgent Customer portal on our own page via an iframe?

Customer context: A customer wants to show the LiveAgent customer portal on t...
Home -> Frequently asked questions -> General -> Customer portal

How to change customer portal article title color

Time to time, customers wish to change the color of an articles in their Live...
Home -> Customizations -> Customer portal

Can I disable the option to resolve a ticket as a customer in the customer portal?

Customer context: The customer is using LiveAgent's customer portal and wants...
Home -> Frequently asked questions -> General -> Customer portal

Is it possible to embed the customer portal in our WordPress website somehow?

Customer context: The customer wants to know if it is possible to embed the c...
Home -> Frequently asked questions -> General

How can I hide the "Register" option for customers from our Customer portal?

Customer context: The customer wants to hide the Register option for customer...
Home -> Frequently asked questions -> General -> Design

How to change customer portal header and footer in Montana theme

New Montana theme in LiveAgent is coming with it's own header and footer. Thi...
Home -> Customizations -> Customer portal

Why there is no "Submit ticket" option displayed on our Customer portal?

Customer context: A customer who is using the LiveAgent software has designed...
Home -> Frequently asked questions -> General -> Customer portal

How can I change the language of a customer portal?

Customer context: A user wants to change the language of the customer portal ...
Home -> Frequently asked questions -> General -> Languages

How to add custom ticket filter to your customer portal

This article explains how to define a custom ticket filter that will allow yo...
Home -> Customizations -> Customer portal

Can I remove the "Submit ticket" option from our Customer portal?

Customer context: The customer is an administrator of a company using LiveAge...
Home -> Frequently asked questions -> General -> Customer portal

Display contact widget only for customers logged in the customer portal

Some of our customers wish to display a live chat button or other contact wid...
Home -> Customizations -> Customer portal

Can I show articles in the Knowledgebase only for those customers signed up via the Customer portal?

Customer context: A customer who manages a knowledge base and would like to r...
Home -> Frequently asked questions -> General -> Customer portal

Branding Free - Replace the default LiveAgent logo and footer

You can change the logo of your LiveAgent (https://www.liveagent.com/tour/) p...
Home -> Customizations

Can my customer view their ticket history without logging into my customer portal?

Customer context: A customer wants to know if their clients can view their ti...
Home -> Frequently asked questions -> General -> Customer portal

How can I change the redirection from the logo available on my Customer Portal to another page when using the Montana theme?

Customer context: The customer wants to change the redirection of the logo av...
Home -> Frequently asked questions -> General -> Design

How to use Colorbox (a lightbox plugin) in Customer portal Knowledge Base

If you are adding larger pictures to your knowledgebase articles you might wa...
Home -> Customizations -> Customer portal

Can I automatically translate my custom text?

Customer context: A customer using LiveAgent wants to know if they can automa...
Home -> Frequently asked questions -> General -> Languages

Delete Customer in LiveAgent

Delete customer‘s account and all his details in LiveAgent is very easy. In...
Home -> Technical Support -> Features and functions -> Contacts management

How to automatically set a message into submit ticket form on customer portal from URL parameter

If you want to pre-fill name, email and even message on your 'submit ticket' ...
Home -> Customizations -> Customer portal

Delete all tickets from a specific customer

This guide explains how to delete and completely purge all customer's tickets...
Home -> Technical Support -> Features and functions -> Tickets management

How to insert video into KB article

To be able to load videos from other websites in an iframe, it is required to...
Home -> Technical Support -> Features and functions -> Customer portal & Knowledge base

Forum for customers

LiveAgent helpdesk software allows you to include a forum category in your cu...
Home -> Technical Support -> Features and functions -> Customer portal & Knowledge base

How to remove the icons entirely from our Knowledge base articles?

Customer context: The customer wants to remove icons from their Knowledge bas...
Home -> Frequently asked questions -> General -> Design

How can I enable rating email conversations without registration?

Customer context: The customer wants to know how to allow their customers to ...
Home -> Frequently asked questions -> General -> Customer portal

How can I point my customers to the knowledgebase before they start a chat?

Customer context: The customer wants to guide their users to the knowledgebas...
Home -> Frequently asked questions -> General -> Customer portal