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Remote Suppor for Browers Calls

Jan 22, 2019
Ricardo Gonzalez wrote
I would love to see a remote support option where you can view the customer screen and ask for remote control, this option will be super useful for technical groups and even other departments.

It should work on the browser calls off course.

3 Answers
Jan 22, 2019
Matus agent wrote
We have remote feature already reported as a suggestion, however at the moment we don't plan to develop it.
Apr 08 (9 months ago)
AdrianG001 wrote
Remote support feature is the most awaited one in Ladesk. Right now for our clients we either take remote of thier desktop or use Goto meeting/ Skype for screen sharing only when extreme customer issues arise.

Adrian Gates
Help-desk Admin - https://www.apps4rent.com
Apr 09 (9 months ago)
Andrej Saxon agent wrote
Hello Adrian, I agree with you. I hope this feature will be developed in the future, but as Matus mentioned in January, it is not a part of any development milestone.

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