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Changing IVR automatically
In this article you can find an example how to change your IVR using LiveAgen...
Updated:
Aug 30, 2022
Home -> Technical Support -> Features and functions -> Call Center -> IVR
IVR examples
We've prepared for you several IVR examples covering standard IVR trees. Not...
Updated:
Dec 04 (3 months ago)
Home -> Technical Support -> Features and functions -> Call Center -> IVR
Forwarding call to external number via IVR
Forward function is a powerful tool that you can use to forward incoming call...
Updated:
Aug 30, 2022
Home -> Technical Support -> Features and functions -> Call Center -> IVR
Can I send a DTMF # sign in LiveAgent IVR?
Customer context: Сustomer wants to know if they can use the DTMF # sign in L...
Updated:
Jun 15 (9 months ago)
Home -> Frequently asked questions -> General -> Calls -> IVR
Adding IVR recordings
One of the IVR features is playing custom recordings to your customers during...
Updated:
Jun 14 (9 months ago)
Home -> Technical Support -> Features and functions -> Call Center -> IVR
IVR (Interactive Voice Response)
Interactive Voice Response (http://www.liveagent.com/customer-support-glossar...
Updated:
Aug 30, 2022
Home -> Technical Support -> Features and functions -> Call Center -> IVR
How can I fix the error "Could not load audio file" in my IVR script?
Customer context: A customer is having difficulty setting up their IVR script...
Updated:
May 24 (10 months ago)
Home -> Frequently asked questions -> General -> Calls -> IVR
What timezone is used for the exported data?
Customer context: A customer wants to understand the timezone of the data exp...
Updated:
May 29 (9 months ago)
Home -> Frequently asked questions -> General
How can I set different IVR responses for our out-of-office hours?
Customer context: The customer is interested in changing their IVR responses ...
Updated:
May 25 (10 months ago)
Home -> Frequently asked questions -> General -> Calls -> IVR
IP Addresses Used by Application Servers
The following IP addresses of our application servers are used to access exte...
Updated:
Feb 20 (37 days ago)
Home -> Technical Support -> Troubleshooting -> LiveAgent IP addresses
Is it possible to find and download statistics in LiveAgent about the time of the most frequent chats?
Customer context: The customer wants to download statistics about the most fr...
Updated:
Jul 10 (8 months ago)
Home -> Frequently asked questions -> General
Can I let the customers request a callback?
Customer context: A customer is using LiveAgent and wants to enable a callbac...
Updated:
Jun 16 (9 months ago)
Home -> Frequently asked questions -> General -> Calls
ERROR: The used table type doesn't support FULLTEXT indexes during update to 4.25.12
In version 4.25.12 (released version 4.25.16.1) we added FULLTEXT indexes to ...
Updated:
Aug 12, 2022
Home -> Technical Support -> Standalone installations -> Troubleshooting
Cookies used by LiveAgent
LiveAgent uses cookies, (small pieces of data stored in your web browser) for...
Updated:
Jul 22, 2022
Home -> Technical Support -> Features and functions -> Security
How can I personalize the voicemail when no agent is available?
Customer context: The customer wants to personalize the voicemail when no age...
Updated:
Jun 09 (9 months ago)
Home -> Frequently asked questions -> General -> Calls
IP Addresses Used by Call Center Services
The following IP addresses of our servers are used for outbound call center s...
Updated:
Feb 20 (37 days ago)
Home -> Technical Support -> Troubleshooting -> LiveAgent IP addresses
How do I transfer a call to a number that is not registered in LiveAgent?
Customer context: A customer wants to transfer a call to an external number w...
Updated:
Jun 15 (9 months ago)
Home -> Frequently asked questions -> General -> Calls
Automatic Callback Request
The automatic callback request is a useful function if you want to provide yo...
Updated:
Aug 10 (7 months ago)
Home -> Technical Support -> Features and functions -> Call Center -> IVR
Is it possible to use my mobile number in LiveAgent?
Customer context: The customer is wanting to use their personal mobile number...
Updated:
Jul 14 (8 months ago)
Home -> Frequently asked questions -> General -> Calls
Blocking incoming calls
To block spam calls in LiveAgent, you can create a rule to automatically chan...
Updated:
Jun 07 (9 months ago)
Home -> Technical Support -> Features and functions -> Call Center
Data/bandwidth usage for phone calls
If you have a limited internet data plan or slower internet connection, you m...
Updated:
Jul 22, 2022
Home -> Technical Support -> Features and functions -> Call Center
Connecting a phone number
LiveAgent provides a call center solution that allows you to receive, answer,...
Updated:
Dec 21 (3 months ago)
Home -> Technical Support -> Features and functions -> Call Center
Twitter account integration
To be able to integrate your LiveAgent account with Twitter, you will first n...
Updated:
Dec 19 (3 months ago)
Home -> Technical Support -> Features and functions -> Social networks & messaging apps -> Twitter
How can I block spam calls in LiveAgent?
Customer context: A customer wants to eliminate spam calls within their LiveA...
Updated:
Jun 07 (9 months ago)
Home -> Frequently asked questions -> General -> Calls -> IVR
Offline/No internet connection and Invalid CSRF token errors
In terms of connectivity issues, there are 2 most common visible errors that ...
Updated:
Apr 22, 2022
Home -> Technical Support -> Troubleshooting -> Performance
Twitter integration possible problems
You can face some problems or errors while integrating or using our [Twitter ...
Updated:
Jul 07 (8 months ago)
Home -> Technical Support -> Troubleshooting -> Social networks & messaging apps
Devices section
The Devices section found under Configuration->Call->Devices is used for conn...
Updated:
Mar 16, 2021
Home -> Technical Support -> Features and functions -> Call Center
What is an incoming email account and an outgoing email account?
Customer context: The customer wants to understand what incoming and outgoing...
Updated:
Jul 10 (8 months ago)
Home -> Frequently asked questions -> General
Is it possible to change a limit of the total data size of attachments in tickets and chats when LiveAgent subscription is used?
Customer context: The customer is using LiveAgent subscription and wants to k...
Updated:
Jun 13 (9 months ago)
Home -> Frequently asked questions -> General -> Limits
What does the "Dialing Failed: Call Rejected" error mean when trying to make a call from LiveAgent?
Customer context: Users exploring the call functions within LiveAgent, who ar...
Updated:
Jul 14 (8 months ago)
Home -> Frequently asked questions -> General -> Calls