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Changing IVR automatically

In this article you can find an example how to change your IVR using LiveAgen...
Home -> Technical Support -> Features and functions -> Call Center -> IVR

IVR examples

We've prepared for you several IVR examples covering standard IVR trees. Not...
Home -> Technical Support -> Features and functions -> Call Center -> IVR

Forwarding call to external number via IVR

Forward function is a powerful tool that you can use to forward incoming call...
Home -> Technical Support -> Features and functions -> Call Center -> IVR

Can I send a DTMF # sign in LiveAgent IVR?

Customer context: Сustomer wants to know if they can use the DTMF # sign in L...
Home -> Frequently asked questions -> General -> Calls -> IVR

Adding IVR recordings

One of the IVR features is playing custom recordings to your customers during...
Home -> Technical Support -> Features and functions -> Call Center -> IVR

IVR (Interactive Voice Response)

Interactive Voice Response (http://www.liveagent.com/customer-support-glossar...
Home -> Technical Support -> Features and functions -> Call Center -> IVR

How can I fix the error "Could not load audio file" in my IVR script?

Customer context: A customer is having difficulty setting up their IVR script...
Home -> Frequently asked questions -> General -> Calls -> IVR

What timezone is used for the exported data?

Customer context: A customer wants to understand the timezone of the data exp...
Home -> Frequently asked questions -> General

How can I set different IVR responses for our out-of-office hours?

Customer context: The customer is interested in changing their IVR responses ...
Home -> Frequently asked questions -> General -> Calls -> IVR

IP Addresses Used by Application Servers

The following IP addresses of our application servers are used to access exte...
Home -> Technical Support -> Troubleshooting -> LiveAgent IP addresses

Is it possible to find and download statistics in LiveAgent about the time of the most frequent chats?

Customer context: The customer wants to download statistics about the most fr...
Home -> Frequently asked questions -> General

Can I let the customers request a callback?

Customer context: A customer is using LiveAgent and wants to enable a callbac...
Home -> Frequently asked questions -> General -> Calls

ERROR: The used table type doesn't support FULLTEXT indexes during update to 4.25.12

In version 4.25.12 (released version 4.25.16.1) we added FULLTEXT indexes to ...
Home -> Technical Support -> Standalone installations -> Troubleshooting

Cookies used by LiveAgent

LiveAgent uses cookies, (small pieces of data stored in your web browser) for...
Home -> Technical Support -> Features and functions -> Security

How can I personalize the voicemail when no agent is available?

Customer context: The customer wants to personalize the voicemail when no age...
Home -> Frequently asked questions -> General -> Calls

IP Addresses Used by Call Center Services

The following IP addresses of our servers are used for outbound call center s...
Home -> Technical Support -> Troubleshooting -> LiveAgent IP addresses

How do I transfer a call to a number that is not registered in LiveAgent?

Customer context: A customer wants to transfer a call to an external number w...
Home -> Frequently asked questions -> General -> Calls

Automatic Callback Request

The automatic callback request is a useful function if you want to provide yo...
Home -> Technical Support -> Features and functions -> Call Center -> IVR

Is it possible to use my mobile number in LiveAgent?

Customer context: The customer is wanting to use their personal mobile number...
Home -> Frequently asked questions -> General -> Calls

Blocking incoming calls

To block spam calls in LiveAgent, you can create a rule to automatically chan...
Home -> Technical Support -> Features and functions -> Call Center

Data/bandwidth usage for phone calls

If you have a limited internet data plan or slower internet connection, you m...
Home -> Technical Support -> Features and functions -> Call Center

Connecting a phone number

LiveAgent provides a call center solution that allows you to receive, answer,...
Home -> Technical Support -> Features and functions -> Call Center

Twitter account integration

To be able to integrate your LiveAgent account with Twitter, you will first n...
Home -> Technical Support -> Features and functions -> Social networks & messaging apps -> Twitter

How can I block spam calls in LiveAgent?

Customer context: A customer wants to eliminate spam calls within their LiveA...
Home -> Frequently asked questions -> General -> Calls -> IVR

Offline/No internet connection and Invalid CSRF token errors

In terms of connectivity issues, there are 2 most common visible errors that ...
Home -> Technical Support -> Troubleshooting -> Performance

Twitter integration possible problems

You can face some problems or errors while integrating or using our [Twitter ...
Home -> Technical Support -> Troubleshooting -> Social networks & messaging apps

Devices section

The Devices section found under Configuration->Call->Devices is used for conn...
Home -> Technical Support -> Features and functions -> Call Center

What is an incoming email account and an outgoing email account?

Customer context: The customer wants to understand what incoming and outgoing...
Home -> Frequently asked questions -> General

Is it possible to change a limit of the total data size of attachments in tickets and chats when LiveAgent subscription is used?

Customer context: The customer is using LiveAgent subscription and wants to k...
Home -> Frequently asked questions -> General -> Limits

What does the "Dialing Failed: Call Rejected" error mean when trying to make a call from LiveAgent?

Customer context: Users exploring the call functions within LiveAgent, who ar...
Home -> Frequently asked questions -> General -> Calls
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