Home > Technical Support > Troubleshooting > Recent Audio Delay Issues with Twilio Client and Google Chrome for Windows

Recent Audio Delay Issues with Twilio Client and Google Chrome for Windows

We have received the following message from Twilio today (August 15th, 2012):

I wanted to let you know that we have confirmed some recent issues with audio delay when using Twilio Client on a new version of Google Chrome for Windows.  We identified that at least a portion of your user base connecting to Twilio Client is using this new version of Chrome for Windows.

Symptoms include longer than normal times for Twilio Client to connect the audio between two parties, and more significantly, audio delays while the two parties are speaking to each other.

The root cause of this issue is related to a new Google Chrome audio and video plugin, Pepper Flash, released with Chrome build 21.0.1180.60 for Windows. For more detailed information about the some of the problems reported on other sites about Pepper Flash, please seehttps://code.google.com/p/chromium/issues/detail?id=139953

There are two confirmed workarounds:

A)  Have your users disable Pepper Flash with the following steps:

1) In your Chrome address bar, type:  chrome://plugins/
2) Click on "Details" in the upper right corner
3) Click to disable this file:  pepflashplayer.dll

B)  Use other web browsers on Windows, such as Internet Explorer or Firefox, or an older build of Google Chrome prior to 21.0.1180.60.

If you have any further questions about these audio delay issues with Twilio Client, please contact help@twilio.com.


Jason Nassi
Director of Customer Support

Ready to try LiveAgent?

It's free for the first 14 days! No credit card required.

Get Started
We work well with others...
Magento Joomla Wordpress Mailchimp
Contact us


+1-800-811-6590 (Toll Free in USA & Canada)

+421 2 33 456 826 (European Union & Worldwide)

Quality Unit, LLC 616 Corporate Way, Suite 2-3278 Valley Cottage, NY 10989

Stay in touch
Blog Google+
© 2004-2020 LiveAgent.com, All rights reserved