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Nexmo integration for hosted with us (monthly) customers

The Nexmo integration, like any other SIP provider integration, consists of 2 parts. This time it will be cooperation in work between the setup on the provider side and the second part which is the setup in LiveAgent admin panel. Here are the steps which we'll take:

  1. Create numbers in LiveAgent
  2. Set up SIP URI for your number


1. Create numbers in LiveAgent

So let's start by logging to your LiveAgent admin panel and go to Configuration->Call->Numbers->click Create->select Nexmo from the list of providers.

On the next screen you will need to fill in a bunch of fields so let's get over them one by one:

  • SIP URI - you can see this one highlighted at the below screenshot at the very top. Here the software tells you which SIP URI you need to set up during step 2 of this article. Before you use it, please fill all the fields above and save the number.
  • Name - a friendly name for the number which you are adding, it can be some name like Sales number or just the actual phone number
  • Number - the full number which you are adding with +, international prefix and without any separators
  • Dial out prefix - this prefix is used if you set up LiveAgent with hardware phones (enter e.g. 01), in such case you will first need to dial this prefix on your hardware phone and then dial the actual number which you wish to call. Alternatively, you can initiate the call from the LiveAgent panel and simply answer your hardware phone to start the actual call.
  • Username - represents the KEY value from the Nexmo Getting Started Screen
  • Password - represents the SECRET value from the Nexmo Getting Started Screen
More about the set up of the hardware or software phones can be found in the Devices section article.

In order to get the KEY and Secret which will be used as the Username and Password, you need to log in into the Nexmo and copy+paste them from main Dashboard->Getting started


2. Set up SIP URI

Once you have created and saved the number in LiveAgent move to the Nexmo admin again and navigate into Numbers->Your numbers->Configure number where you need to fill in Forward to option. You will need to set up SIP URI which we generated after we saved the phone number in LiveAgent during step 1 of this article

Save the number and you are ready to test the outgoing and incoming calls with it. 

After you have your number added you might want to proceed and set up the welcome, offline, queue messages and maybe even some IVR options. Please continue with the IVR guide which covers these options.

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