Agent panel

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Keyboard shortcuts and hotkeys
Ticket view keyboard shortcuts: CTRL + H - home tab CTRL + D - open a ticket t... more
LiveAgent Domain parking guide
Quick navigation - Creating a CNAME record (#cname) - Checking if the CN... more
LiveAgent GeoIP
Quick navigation - Setting up the plugin (#setup) - Sections displaying... more
LiveAgent ( is fully compatible with Emojis 🤝. The on... more
Sounds configuration
The Sound configuration plugin is included only during Trial or in the All-inclu... more
Email notifications
Email notifications ( in... more
Agent ranking
Using this feature you can fight against delivering poor customer support by let... more
Google Document Viewer
Google document viewer is a safer way for your agents to view files attached to ... more
The "View" button availability for attachments in tickets
Sometimes attachments in tickets offer both options (buttons) to download and vi... more
To solve button
To solve button is a feature that we recommend using if you want to make sure th... more
Chat/Call queue indicator
Your LiveAgent panel has the ability to indicate how many customers are waiting ... more
Pause feature
LiveAgent ( offers an option ... more
Auto pause
Whether going on a break or leaving the office for the day, sometimes agents (ht... more
Mass action
Mass action is a function which allows you execute some action on multiple ticke... more
Agent alias
When you are adding or configuring Agents in Configuration --> Agents , you m... more
Attachments size limit
Ticket: It is possible to attach/send 25 MB over all ticket attachments via ti... more

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