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Why does online/offline button not appear, nevertheless agent is online/offline?

In case of online button (https://www.liveagent.com/features/real-time-chat/)...
Home -> Technical Support -> Troubleshooting -> Live chat

Live chat and Help desk software for Magento

Magento 2 - [LiveAgent](https://www.liveagent.com/integrations/) plugin integ...
Home -> Technical Support -> Integrations and plugins -> Magento integration -> LiveAgent plugin for Magento 2.x

How to change the design of the chat button?

Customer context: A customer wants to modify the appearance of their chat but...
Home -> Frequently asked questions -> General -> Design

Why is the offline button displayed if I am online in the agent panel?

Customer context: A customer is experiencing issues with the offline chat but...
Home -> Frequently asked questions -> General -> Chats

Online agents widget for WordPress

In this example we create a plugin that shows which agents are in specific de...
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Examples

How to hide the 'Contact us' button if no agent is online?

Navigate to Configuration > Chat > Chat buttons and either click "Create" in ...
Home -> Customizations -> Chats -> Offline button

How to create Live Chat button using REST API

You can add live chat button (https://www.liveagent.com/features/real-time-ch...
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Examples

Custom button with hideable section

If you wish to design your own button from scratch and you'd like it to inclu...
Home -> Technical Support -> Integrations and plugins -> Advanced widgets integrations

The chat button is still offline even I am logged in

If you have problems with your chat button (https://www.liveagent.com/feature...
Home -> Technical Support -> Troubleshooting -> Live chat

Why do each of my agents see different times in their panel?

Customer context: Agents in different locations experience different times di...
Home -> Frequently asked questions -> General -> Agent panel

Agents

Agents are people who in the first place provide support services, but, depen...
Home -> Technical Support -> Features and functions -> LiveAgent panel -> Agents management

Why does the ticket reply template load slowly

If you are having issues with slow loading of tickets, or the reply editor te...
Home -> Technical Support -> Troubleshooting -> Performance

To solve button

To solve button is a feature that we recommend using if you want to make sure...
Home -> Technical Support -> Features and functions -> LiveAgent panel

Why are the recipients in ticket the same after I changed the ticket owner?

Customer context: A customer has changed the owner of a ticket but noticed th...
Home -> Frequently asked questions -> General

I have placed the chat button integration code on a website. The button is active but not visible on the website. What to do?

Customer context: A customer has integrated a live chat code into their websi...
Home -> Frequently asked questions -> General

Button.onOnline(), Button.onOffline()

Sometimes you might need to execute some custom javascript code just after a ...
Home -> Technical Support -> LiveAgent API -> JavaScript API

Shift4Shop chat button integration

It is quite easy to integrate your Shift4Shop (https://www.shift4shop.com/) w...
Home -> Technical Support -> Integrations and plugins

Agents Ranking feature

Quick Navigation - [Available rating options](#rating-options) - [How custom...
Home -> Technical Support -> Features and functions -> LiveAgent panel

PrestaShop chat button integration

Table of content - Adding chat button integration script to the install...
Home -> Technical Support -> Integrations and plugins -> PrestaShop integration

How can I add a chat button on eBay?

Customer context: A customer selling products on eBay wants to add a LiveAgen...
Home -> Frequently asked questions -> Misdirected Inquiries

Can I use LiveAgent with Google Analytics?

Customer context: Customers who want to leverage Google Analytics to track me...
Home -> Frequently asked questions -> General -> Integrations

Why is my contact widget (chat button, contact form, call button) not displayed after adding the code to the website?

Customer context: A customer has added the LiveAgent contact widget code to t...
Home -> Frequently asked questions -> General

How can I display an offline form if there is no online agent available for chats?

Customer context: A customer wants to display an offline form when no online ...
Home -> Frequently asked questions -> General -> Chats

Does LiveAgent have internal collaboration functions for agents?

Customer context: The customer is looking for information on LiveAgent's coll...
Home -> Frequently asked questions -> General

How can I test the online chat functionality and see what it looks like on the admin end?

Customer context: A customer wants to test the online chat functionality and ...
Home -> Frequently asked questions -> General -> Chats

Page Not Found error when trying to use support links

You can experience a weird behavior when trying to use 'Submit ticket' or 'As...
Home -> Technical Support -> Standalone installations -> Troubleshooting

Why can't I log in to my agent account on two devices at the same time?

Customer context: The customer is an agent using the LiveAgent helpdesk softw...
Home -> Frequently asked questions -> General

Why does a chat ring to an agent when all their chat slots are full?

Customer context: A customer is experiencing unexpected chat sessions assigne...
Home -> Frequently asked questions -> General -> Chats

Why doesn't the "firstRecipientFirstName" variable work when I am creating a new ticket?

Customer context: A customer is experiencing issues with the "firstRecipientF...
Home -> Frequently asked questions -> General -> Emails

Automatically enable/disable chat button during business hours

Normally LiveAgent chat buttons are displayed on a website when there is at l...
Home -> Technical Support -> Integrations and plugins -> Advanced widgets integrations
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