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Why does online/offline button not appear, nevertheless agent is online/offline?
In case of online button (https://www.liveagent.com/features/real-time-chat/)...
Updated:
Aug 12, 2022
Home -> Technical Support -> Troubleshooting -> Live chat
Live chat and Help desk software for Magento
Magento 2 - [LiveAgent](https://www.liveagent.com/integrations/) plugin integ...
Updated:
Feb 16, 2023
Home -> Technical Support -> Integrations and plugins -> Magento integration -> LiveAgent plugin for Magento 2.x
How to change the design of the chat button?
Customer context: A customer wants to modify the appearance of their chat but...
Updated:
Jun 16 (9 months ago)
Home -> Frequently asked questions -> General -> Design
Why is the offline button displayed if I am online in the agent panel?
Customer context: A customer is experiencing issues with the offline chat but...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> Chats
Online agents widget for WordPress
In this example we create a plugin that shows which agents are in specific de...
Updated:
Nov 27, 2017
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Examples
How to hide the 'Contact us' button if no agent is online?
Navigate to Configuration > Chat > Chat buttons and either click "Create" in ...
Updated:
May 07, 2022
Home -> Customizations -> Chats -> Offline button
How to create Live Chat button using REST API
You can add live chat button (https://www.liveagent.com/features/real-time-ch...
Updated:
Sep 09, 2020
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Examples
Custom button with hideable section
If you wish to design your own button from scratch and you'd like it to inclu...
Updated:
Sep 09, 2020
Home -> Technical Support -> Integrations and plugins -> Advanced widgets integrations
The chat button is still offline even I am logged in
If you have problems with your chat button (https://www.liveagent.com/feature...
Updated:
Aug 12, 2022
Home -> Technical Support -> Troubleshooting -> Live chat
Why do each of my agents see different times in their panel?
Customer context: Agents in different locations experience different times di...
Updated:
Jun 06 (9 months ago)
Home -> Frequently asked questions -> General -> Agent panel
Agents
Agents are people who in the first place provide support services, but, depen...
Updated:
Sep 02, 2022
Home -> Technical Support -> Features and functions -> LiveAgent panel -> Agents management
Why does the ticket reply template load slowly
If you are having issues with slow loading of tickets, or the reply editor te...
Updated:
Jul 22, 2022
Home -> Technical Support -> Troubleshooting -> Performance
To solve button
To solve button is a feature that we recommend using if you want to make sure...
Updated:
Aug 10, 2022
Home -> Technical Support -> Features and functions -> LiveAgent panel
Why are the recipients in ticket the same after I changed the ticket owner?
Customer context: A customer has changed the owner of a ticket but noticed th...
Updated:
May 30 (9 months ago)
Home -> Frequently asked questions -> General
I have placed the chat button integration code on a website. The button is active but not visible on the website. What to do?
Customer context: A customer has integrated a live chat code into their websi...
Updated:
Jul 10 (8 months ago)
Home -> Frequently asked questions -> General
Button.onOnline(), Button.onOffline()
Sometimes you might need to execute some custom javascript code just after a ...
Updated:
Dec 08, 2017
Home -> Technical Support -> LiveAgent API -> JavaScript API
Shift4Shop chat button integration
It is quite easy to integrate your Shift4Shop (https://www.shift4shop.com/) w...
Updated:
Oct 19, 2022
Home -> Technical Support -> Integrations and plugins
Agents Ranking feature
Quick Navigation - [Available rating options](#rating-options) - [How custom...
Updated:
Oct 16 (5 months ago)
Home -> Technical Support -> Features and functions -> LiveAgent panel
PrestaShop chat button integration
Table of content - Adding chat button integration script to the install...
Updated:
Dec 16, 2022
Home -> Technical Support -> Integrations and plugins -> PrestaShop integration
How can I add a chat button on eBay?
Customer context: A customer selling products on eBay wants to add a LiveAgen...
Updated:
Jun 16 (9 months ago)
Home -> Frequently asked questions -> Misdirected Inquiries
Can I use LiveAgent with Google Analytics?
Customer context: Customers who want to leverage Google Analytics to track me...
Updated:
Jul 14 (8 months ago)
Home -> Frequently asked questions -> General -> Integrations
Why is my contact widget (chat button, contact form, call button) not displayed after adding the code to the website?
Customer context: A customer has added the LiveAgent contact widget code to t...
Updated:
Jun 16 (9 months ago)
Home -> Frequently asked questions -> General
How can I display an offline form if there is no online agent available for chats?
Customer context: A customer wants to display an offline form when no online ...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> Chats
Does LiveAgent have internal collaboration functions for agents?
Customer context: The customer is looking for information on LiveAgent's coll...
Updated:
May 29 (10 months ago)
Home -> Frequently asked questions -> General
How can I test the online chat functionality and see what it looks like on the admin end?
Customer context: A customer wants to test the online chat functionality and ...
Updated:
Jun 15 (9 months ago)
Home -> Frequently asked questions -> General -> Chats
Page Not Found error when trying to use support links
You can experience a weird behavior when trying to use 'Submit ticket' or 'As...
Updated:
Aug 12, 2022
Home -> Technical Support -> Standalone installations -> Troubleshooting
Why can't I log in to my agent account on two devices at the same time?
Customer context: The customer is an agent using the LiveAgent helpdesk softw...
Updated:
Jun 06 (9 months ago)
Home -> Frequently asked questions -> General
Why does a chat ring to an agent when all their chat slots are full?
Customer context: A customer is experiencing unexpected chat sessions assigne...
Updated:
May 30 (9 months ago)
Home -> Frequently asked questions -> General -> Chats
Why doesn't the "firstRecipientFirstName" variable work when I am creating a new ticket?
Customer context: A customer is experiencing issues with the "firstRecipientF...
Updated:
May 24 (10 months ago)
Home -> Frequently asked questions -> General -> Emails
Automatically enable/disable chat button during business hours
Normally LiveAgent chat buttons are displayed on a website when there is at l...
Updated:
Apr 08, 2022
Home -> Technical Support -> Integrations and plugins -> Advanced widgets integrations