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Slack integration
Overview Slack is a popular team communication tool. The integration plugin...
Updated:
Jul 22, 2022
Home -> Technical Support -> Features and functions -> Social networks & messaging apps
Custom Slack notifications via rules
Our Build-in Slack notifications (https://support.liveagent.com/419326-Email-...
Updated:
Jul 22, 2022
Home -> Technical Support -> Features and functions -> Automation -> Rules examples
How to use Slack mentions in rules
Overview Slack is a popular team communication tool. Our integration plugin ...
Updated:
Mar 01 (27 days ago)
Home -> Technical Support -> Features and functions -> Automation -> Rules examples
Agent notifications
Agent notifications in LiveAgent are used to notify offline agents when a tic...
Updated:
Aug 16, 2022
Home -> Technical Support -> Features and functions -> LiveAgent panel -> Agents management
How can I get the number of responses sent by our agents from LiveAgent?
Customer context: A customer is using LiveAgent helpdesk software and wants t...
Updated:
Jul 14 (8 months ago)
Home -> Frequently asked questions -> General
Zapier integration
What LiveAgent Triggers and Actions are Supported? Supported Triggers ...
Updated:
Oct 19, 2022
Home -> Technical Support -> Integrations and plugins
Time Rules
Time Rules are special rules that are not action-triggered, but instead are t...
Updated:
Sep 26, 2022
Home -> Technical Support -> Features and functions -> Automation
Rule triggers, conditions and actions
Rules create predefined actions that are automatically assigned to tickets. I...
Updated:
Feb 20 (37 days ago)
Home -> Technical Support -> Features and functions -> Automation
Performance report
Quick navigation - [Tickets-related columns](#tickets) - [Chats-related colu...
Updated:
Jan 25 (2 months ago)
Home -> Technical Support -> Features and functions -> Filters & Reports