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How to enable cookies in Internet Explorer
Enable cookies INTERNET EXPLORER - Select gear icon located in the uppe...
Updated:
Dec 08, 2017
Home -> Technical Support -> Tips & Tricks -> Cookies and JavaScript settings in different browsers
How to Enable JavaScript in Internet Explorer?
Enable JavaScript in IE (INTERNET EXPLORER) - On web Internet Explorer ...
Updated:
Dec 08, 2017
Home -> Technical Support -> Tips & Tricks -> Cookies and JavaScript settings in different browsers
Button/Contact form integrated on page that uses quirks mode
Sometimes you may experience, that a contact button (https://www.liveagent.co...
Updated:
Aug 12, 2022
Home -> Technical Support -> Troubleshooting -> Live chat
Display contact widget only for customers logged in the customer portal
Some of our customers wish to display a live chat button or other contact wid...
Updated:
Oct 06 (5 months ago)
Home -> Customizations -> Customer portal
Why is my contact widget (chat button, contact form, call button) not displayed after adding the code to the website?
Customer context: A customer has added the LiveAgent contact widget code to t...
Updated:
Jun 16 (9 months ago)
Home -> Frequently asked questions -> General
Contact fields
Contact fields (https://www.liveagent.com/features/contact-fields/) are custo...
Updated:
Aug 11, 2022
Home -> Technical Support -> Features and functions -> Tickets management
Detect state of widget on page
If you need to check on a page where is included any LiveAgent widget if the ...
Updated:
Dec 08, 2017
Home -> Technical Support -> LiveAgent API -> JavaScript API
Creating a multi-widget
To incorporate a multi-widget on your website, which includes features such a...
Updated:
Feb 28 (29 days ago)
Home -> Technical Support -> Tips & Tricks
How to create Contact groups in LiveAgent
In this video tutorial I will show you how to create Contact groups (https://...
Updated:
Aug 10, 2017
Home -> Video Tutorials
Offline/No internet connection and Invalid CSRF token errors
In terms of connectivity issues, there are 2 most common visible errors that ...
Updated:
Apr 22, 2022
Home -> Technical Support -> Troubleshooting -> Performance
In-page contact form is not displayed
Are you planning to create a nice site, where you are going to use collapsing...
Updated:
Aug 12, 2022
Home -> Technical Support -> Troubleshooting -> Contact forms
How customize the contact form displayed if no agent is online
Navigate to Configuration > Chat > Chat buttons and either click "Create" in ...
Updated:
May 07, 2022
Home -> Customizations -> Chats -> Offline button form
Contact forms
Adding a [Contact form](https://www.liveagent.com/features/contact-forms/) to...
Updated:
Dec 12 (3 months ago)
Home -> Technical Support -> Features and functions -> Contact forms
Can the call centre function without internet?
Customer context: The customer uses LiveAgent's call centre and is looking fo...
Updated:
Jul 13 (8 months ago)
Home -> Frequently asked questions -> General -> Calls
How can I add checkbox for marketing permissions in my chat widget?
Customer context: The customer wants to add an "opt-in" checkbox for marketin...
Updated:
May 18 (10 months ago)
Home -> Frequently asked questions -> General -> Chats
How does the chat widget work on mobile devices?
Customer context: A user wants to learn about the behavior of the chat widget...
Updated:
May 30 (9 months ago)
Home -> Frequently asked questions -> General -> Chats
Contact groups
Contact groups (https://www.liveagent.com/features/contact-groups/) help you ...
Updated:
Apr 08, 2018
Home -> Technical Support -> Features and functions -> Automation
Contact form listbox fields
Sometimes you need Listbox fields without a default value on your contact for...
Updated:
May 08, 2022
Home -> Customizations -> Chats -> Pre-chat form
Can I integrate the chat button or contact form into my customer portal?
Customer context: A customer wants to integrate a chat button or contact form...
Updated:
Jun 16 (9 months ago)
Home -> Frequently asked questions -> General -> Customer portal
How to create Contact forms in LiveAgent
In this video tutorial I will show you how to create Contact forms (https://w...
Updated:
Aug 10, 2017
Home -> Video Tutorials
Online agents widget for WordPress
In this example we create a plugin that shows which agents are in specific de...
Updated:
Nov 27, 2017
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Examples
How can I change the language of the chat widget?
Customer context: The customer wants to change the language of the chat widge...
Updated:
May 16 (10 months ago)
Home -> Frequently asked questions -> General -> Chats
How can I use the "LiveAgent Web Contact Cards" extension?
Customer context: A customer has recently installed the "LiveAgent Web Contac...
Updated:
May 30 (9 months ago)
Home -> Frequently asked questions -> General
How to debug networking issues when LiveAgent call center is not working
Quick navigation - [LiveAgent Status page (external page)](https://status.li...
Updated:
Feb 13 (44 days ago)
Home -> Technical Support -> Troubleshooting -> Performance
Add note to chat or contact form
Sometimes you may need to pass some additional information to the chat or con...
Updated:
Feb 05, 2018
Home -> Technical Support -> Integrations and plugins -> Advanced widgets integrations
Can I see a contact group when opening a chat with a customer?
Customer context: A customer wants to know if a contact group is shown when o...
Updated:
Jun 12 (9 months ago)
Home -> Frequently asked questions -> General -> Chats
LiveAgent contact us button, tracking script does not work in Joomla 2.5
In Joomla 2.5 JavaScript is not enabled in articles by default, which means, ...
Updated:
Aug 12, 2022
Home -> Technical Support -> Troubleshooting -> Contact forms
Using Contact Groups to Answer VIP Customers Faster
A lot of times you want to separate special customers from standard customers...
Updated:
Sep 25, 2018
Home -> Technical Support -> Features and functions -> Automation -> Rules examples
How to delete contact with all its tickets
If you want to delete some customer contact with all its submitted tickets fr...
Updated:
Aug 12, 2022
Home -> Technical Support -> Features and functions -> Contacts management
LiveAgent Web Contact Cards
Introduction LiveAgent Web Contact Cards provide a convenient way to access ...
Updated:
Apr 23 (11 months ago)
Home -> Technical Support -> Integrations and plugins -> Advanced widgets integrations