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How to enable cookies in Internet Explorer

Enable cookies INTERNET EXPLORER - Select gear icon located in the uppe...
Home -> Technical Support -> Tips & Tricks -> Cookies and JavaScript settings in different browsers

How to Enable JavaScript in Internet Explorer?

Enable JavaScript in IE (INTERNET EXPLORER) - On web Internet Explorer ...
Home -> Technical Support -> Tips & Tricks -> Cookies and JavaScript settings in different browsers

Button/Contact form integrated on page that uses quirks mode

Sometimes you may experience, that a contact button (https://www.liveagent.co...
Home -> Technical Support -> Troubleshooting -> Live chat

Display contact widget only for customers logged in the customer portal

Some of our customers wish to display a live chat button or other contact wid...
Home -> Customizations -> Customer portal

Why is my contact widget (chat button, contact form, call button) not displayed after adding the code to the website?

Customer context: A customer has added the LiveAgent contact widget code to t...
Home -> Frequently asked questions -> General

Contact fields

Contact fields (https://www.liveagent.com/features/contact-fields/) are custo...
Home -> Technical Support -> Features and functions -> Tickets management

Detect state of widget on page

If you need to check on a page where is included any LiveAgent widget if the ...
Home -> Technical Support -> LiveAgent API -> JavaScript API

Creating a multi-widget

To incorporate a multi-widget on your website, which includes features such a...
Home -> Technical Support -> Tips & Tricks

How to create Contact groups in LiveAgent

In this video tutorial I will show you how to create Contact groups (https://...
Home -> Video Tutorials

Offline/No internet connection and Invalid CSRF token errors

In terms of connectivity issues, there are 2 most common visible errors that ...
Home -> Technical Support -> Troubleshooting -> Performance

In-page contact form is not displayed

Are you planning to create a nice site, where you are going to use collapsing...
Home -> Technical Support -> Troubleshooting -> Contact forms

How customize the contact form displayed if no agent is online

Navigate to Configuration > Chat > Chat buttons and either click "Create" in ...
Home -> Customizations -> Chats -> Offline button form

Contact forms

Adding a [Contact form](https://www.liveagent.com/features/contact-forms/) to...
Home -> Technical Support -> Features and functions -> Contact forms

Can the call centre function without internet?

Customer context: The customer uses LiveAgent's call centre and is looking fo...
Home -> Frequently asked questions -> General -> Calls

How can I add checkbox for marketing permissions in my chat widget?

Customer context: The customer wants to add an "opt-in" checkbox for marketin...
Home -> Frequently asked questions -> General -> Chats

How does the chat widget work on mobile devices?

Customer context: A user wants to learn about the behavior of the chat widget...
Home -> Frequently asked questions -> General -> Chats

Contact groups

Contact groups (https://www.liveagent.com/features/contact-groups/) help you ...
Home -> Technical Support -> Features and functions -> Automation

Contact form listbox fields

Sometimes you need Listbox fields without a default value on your contact for...
Home -> Customizations -> Chats -> Pre-chat form

Can I integrate the chat button or contact form into my customer portal?

Customer context: A customer wants to integrate a chat button or contact form...
Home -> Frequently asked questions -> General -> Customer portal

How to create Contact forms in LiveAgent

In this video tutorial I will show you how to create Contact forms (https://w...
Home -> Video Tutorials

Online agents widget for WordPress

In this example we create a plugin that shows which agents are in specific de...
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Examples

How can I change the language of the chat widget?

Customer context: The customer wants to change the language of the chat widge...
Home -> Frequently asked questions -> General -> Chats

How can I use the "LiveAgent Web Contact Cards" extension?

Customer context: A customer has recently installed the "LiveAgent Web Contac...
Home -> Frequently asked questions -> General

How to debug networking issues when LiveAgent call center is not working

Quick navigation - [LiveAgent Status page (external page)](https://status.li...
Home -> Technical Support -> Troubleshooting -> Performance

Add note to chat or contact form

Sometimes you may need to pass some additional information to the chat or con...
Home -> Technical Support -> Integrations and plugins -> Advanced widgets integrations

Can I see a contact group when opening a chat with a customer?

Customer context: A customer wants to know if a contact group is shown when o...
Home -> Frequently asked questions -> General -> Chats

LiveAgent contact us button, tracking script does not work in Joomla 2.5

In Joomla 2.5 JavaScript is not enabled in articles by default, which means, ...
Home -> Technical Support -> Troubleshooting -> Contact forms

Using Contact Groups to Answer VIP Customers Faster

A lot of times you want to separate special customers from standard customers...
Home -> Technical Support -> Features and functions -> Automation -> Rules examples

How to delete contact with all its tickets

If you want to delete some customer contact with all its submitted tickets fr...
Home -> Technical Support -> Features and functions -> Contacts management

LiveAgent Web Contact Cards

Introduction LiveAgent Web Contact Cards provide a convenient way to access ...
Home -> Technical Support -> Integrations and plugins -> Advanced widgets integrations
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