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Mattermost Integration

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Feb 06 (6 months ago)
Pepijn Baart wrote
You guys already have Slack integration, it would be awesome to see Mattermost integration as well.
Both using a similar system/protocol. Mattermost has a Opensource edition and is self hosted.
Some extra info:
integration docs are found here: https://developers.mattermost.com/integrate/getting-started/how-should-i-integrate/
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Feb 20 (5 months ago)
Matej Kukucka agent wrote
Hi Pepijn,

thanks for the integration request.

I have submitted this to our internal requests.

To make sure we understand your request to full extend, would like to receive notifications about assigned tickets to specific agents via Mattermost? This is what our Slack integration does.

Thanks.

Matej
Feb 20 (5 months ago)
Pepijn Baart wrote
Hi Matej,

Thanks for submitting i to your internal requests.

We are migrating from Freshdesk to Live Agent and currently we get notifications of new tickets an updates of tickets when the state is changed in a channel that is setup for tickets only. Also agents can receive notifications when a ticket is assigned. So we hope we can get that kind of functionality back.

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