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Is LiveAgent down?
Customer context: Customer is interested to know status of LiveAgent services...
Updated:
Mar 15 (13 days ago)
Home -> Frequently asked questions -> General
Is there a way to manually reset my password if I'm not receiving the email?
Customer context: Customer has not received a password reset email and want t...
Updated:
Mar 15 (13 days ago)
Home -> Frequently asked questions -> General -> Agent panel
Can you transfer me to live person to chat with?
Customer context: The customer who contacted us via chatbot wants to know if ...
Updated:
Mar 22 (6 days ago)
Home -> Frequently asked questions -> General -> Chats -> Chatbot
Did your LiveAgent UI change?
Customer context: A user of LiveAgent noticed some changes in the UI of their...
Updated:
Mar 22 (7 days ago)
Home -> Frequently asked questions -> General -> Design
Can you provide a link to LiveAgent's knowledgebase articles?
Customer context: The customer is looking for a link to access LiveAgent's kn...
Updated:
May 10 (10 months ago)
Home -> Frequently asked questions -> General
Why are some API endpoints available in API v1 but not in v3 and vice versa?
Customer context: The customer would like to use specific API endpoints from ...
Updated:
Jul 12 (8 months ago)
Home -> Frequently asked questions -> General -> API
I did not receive my delivery
Customer context: The customer is expecting a delivery of a physical product ...
Updated:
Jun 09 (9 months ago)
Home -> Frequently asked questions -> Misdirected Inquiries
Hablas español? (Do you speak Spanish?)
Customer context: Customer is interested in knowing what languages our suppor...
Updated:
Mar 15 (13 days ago)
Home -> Frequently asked questions -> General -> Languages
Is it possible to call clients via connected WhatsApp numbers in LiveAgent?
Customer context: The customer uses LiveAgent's WhatsApp integration for cust...
Updated:
Jul 13 (8 months ago)
Home -> Frequently asked questions -> General -> Calls
Why can't I log in to my agent account on two devices at the same time?
Customer context: The customer is an agent using the LiveAgent helpdesk softw...
Updated:
Jun 06 (9 months ago)
Home -> Frequently asked questions -> General
Why is the Twitter integration not fetching Tweets & comments?
Customer context: The customer has followed the provided guides to integrate ...
Updated:
Jul 12 (8 months ago)
Home -> Frequently asked questions -> General -> Social networks
Complete API reference
[Data fields formats](#dataformats) [Return messages formats](#returnmsgs) [E...
Updated:
Jan 05 (2 months ago)
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Documentation
Required intermediate update step of installations below versions 5.14 and 5.38
If your LiveAgent installation is running on version 5.38 or above you are sa...
Updated:
Jan 18 (2 months ago)
Home -> Technical Support -> Standalone installations -> Update & migration