How to export data from LiveAgent
Besides the CSV export option available in some of the sections of the agent pan... more
"Fetch Bulk mail" and "Fetch Junk mail" settings in LiveAgent
There are specific settings regarding fetching emails with specific headers (hea... more
How much data/bandwidth is used for phone calls?
If you have a limited internet data plan or slower internet connection, you may ... more
Why does the ticket reply template load slowly
If you are having issues with slow loading of tickets, or the reply editor templ... more
Creating ticket and selecting department when using forwarding email account
Forwarding email account means that all emails sent to e.g. sales@your-domain.co... more
How chat window works when navigating through pages
Reopening of an existing chat after a page refresh or navigating through it is b... more
Internal call
In Liveagent, you can easily do an internal call to your fellow colleague/agent.... more
Automatic reply to sender was not sent
If LiveAgent detects that the received email was sent by an automated script, or... more
Live chat tracking plugin
Live Chat Tracking plugin allows you to execute tracking JavaScript functions wh... more
LiveAgent is not fetching emails from Gmail
If LiveAgent seems to not fetch emails from successfully connected Gmail account... more
Error parsing json, unexpected character
This article will be useful for administrators of LiveAgent installed on their o... more
Request rate limits
As a security measure, LiveAgent uses request rate-limiting in several places of... more
Ban and Agent panel whitelist IP address check
The list of banned IP addresses or the list of allowed IP addresses from the age... more
How to create direct link to ticket in agent panel using ticket code?
The standard URL of a ticket in agent panel looks like this: https://your.dom... more
Cookies used by LiveAgent
LiveAgent uses cookies, (small pieces of data stored in your web browser) for se... more
Why can't I purge a deleted ticket after it has been merged?
After a ticket has been merged, it will be in deleted status. However, this old ... more
Replying to LiveAgent ticket from agent's email
LiveAgent has a handy feature, that allows your agents to reply to ticket notifi... more
How do we backup data in the Cloud?
Customers are often curious, how LiveAgent's data is backed up. In order to ensu... more
When will I receive push notifications from the LiveAgent iOS/Android app?
Customers often ask us when they will receive a push notification from their mob... more
How LiveAgent recognizes quoted text from message
​For every incoming email, LiveAgent tries to split the content of the email to... more
SQL Duplicate entry error in /scritps/track_visit.php
It is possible that script track_visit.php in LiveAgent subdirectory scripts wo... more
Ability to resolve ticket through customer portal
What would you say if your customers are able to resolve their own questions tas... more
How to purge database from useless contacts
Some of your customers or website visitors (or spam creators) are using anonymou... more
Process of merging new emails into existing tickets
From time to time customers ask us why was or wasn't an email added to an existi... more
LiveAgent versions
The list of new features as well as fixed bugs can be found in our change log at... more
What is the alias field for when configuring an e-mail account?
When configuring e-mail accounts (https://support.liveagent.com/458758-Configuri... more
Why is some action not counted in the Tag report?
In the Tag report there are columns with tracked actions and these are counted n... more
Can I translate LiveAgent for Quality Unit
Yes, we accept translators to submit their own translations. Usually, translator... more
How to send a new email
In left panel, just below your agent name and permissions there is a button for ... more
Different language for different customers?
In LiveAgent you can choose from more languages (https://www.liveagent.com/featu... more
Why does the 'Live Help' button use the same design as if agents were online?
This is because of the settings of your contact button. Solution?: In the a... more
What is ;T;N or ;T;T for in the language file?
By default all of the rows in the language file end with: ;N;N The first let... more
How to set up amazon simple email service (amazon SMTP) in Live Agent?
Using Amazon SES with LiveAgent is not recommended! Amazon modifies email messa... more
How to delete all tickets from LiveAgent?
You may have noticed, that if you click "Delete" next to a ticket (https://www.l... more
How to set up cron job for LiveAgent on a Windows server?
LiveAgent has files jobs.php and queue.php that need to be executed periodically... more
What is the difference between Chats and Incoming chats in stats?
Incoming chats are the chats initiated by website visitors by clicking on a chat... more
How to turn on chats in the iOS app of LiveAgent?
By default the chat availability in the iOS app of LiveAgent (https://www.liveag... more
How to add an in-page form of LiveAgent into a WordPress page?
If you wish to add an in-page form of LiveAgent (https://www.liveagent.com/tour/... more
How to answer tickets with the same issue (merge-tickets alternative)
Sometimes there might be several tickets (https://www.liveagent.com/features/tic... more

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