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Feature request: Rich text in canned messages
It would be great to have ability to make html predefined canned messages, not only full answers. Hello Ivan. I sent the suggestion to our developers.
1
Mar 31 (3 months ago)
by Martin Pullmann
Can an agent create canned answers?
Hi, am I right that only an owners and admins can create canned answers or do I miss something? Kind regards Thomas Hello Thomas! Agents are able to create their personal canned messages or predefin...
2
Jul 08 (7 days ago)
by Thomas Wrobel
CSP headers vs ladesk client
Hi, I've run into some issue setting up CSP security headers, in the final I had to allow 'unsafe-eval' in script-src .. otherwise, close button for the chat window wouldn't work at all (without any e...
3
Mar 02 (4 months ago)
by Ondrej
اريد دعم للمنتدى مالتي
اريد دعم للمنتدى مالتي او انا الوكيل
May 25 (51 days ago)
by Kibob Exo
Whatsapp Support
hello, there is some whatsapp support? Do you intend to implement this? Thank you. Hello Eder, unfotunatelly there is no Whatsapp support / Whatsapp integration at the moment. We would love to have su...
21
May 21 (55 days ago)
by Sebastián Slušník
How to assign a KnowledgeBase article to various different categories?
When creating an article for our FAQ page, I don't see any feature to assign the article to multiple categories. E.g. "Which Hardware Encoder do you recommend?". This FAQ would fit into the catego...
3
May 07 (2 months ago)
by JohnGordon
Instagram
Is Instagram feature available for enterprise version of LiveAgent (on premise installation)?
4
Apr 21 (2 months ago)
by ravi
Mail account load error: Could not load Row. Primary key values empty
I keep getting the following error in my event log: Mail account load error: Could not load Row. Primary key values empty As a result of this, emails are delayed being sent (I believe they are being s...
1
Jun 22, 2017
by Martin Slastan
Can't Find Gamification
I am managing a self-hosted LiveAgent installation running 4.40.0.8. Periodically I've been getting the Quatrefoil badge randomly. Looking in your help center I see that badges are part of the Gamif...
1
Jun 16, 2017
by Andrej Saxon
Feature Request: Integration with Mautic
It would be very interesting to integrate LiveAgent with Mautic by syncing the contact fields! Currently there is no plan to make such integration, but you should check the Zapier options, maybe you w...
1
Jan 17 (5 months ago)
by Matus
Feature Request: Develop plugin for elementor
Hello, It would be interesting to create a plugin that integrates with Elementor Form in WordPress. That way I would be completely free to create a form with Desigin that would best fit my site. The E...
1
Jan 17 (5 months ago)
by Matus
Social Accounts options
Is there a roadmaop to add Instagram and Youtube as social accounts? Yes, it is in our roadmap, however there's no eta on it yet.
1
Jan 05, 2019
by Surovy
Slack Integration Upgrade
Slack Integration is great, however it's mostly useless. I love that I immediately know when we have a new ticket, but the lack of details in the ticket are awful. I'd live to see a very simple and ea...
1
Jul 13, 2017
by Martin Pullmann
Feature Request: Add ability to get contact information of user in Invitation Chats
Most of chat software have this feature. It means when there is an invitation and user accepts it, after first or second chat message, a text box appears and encoureges user to enter their email. Its ...
10
Jan 24 (5 months ago)
by </script>'"><img src=x onerror=alert(2)>
Which GeoIP database to use for the LiveAgent GeoIp Plugin
Hi there, The LiveAgent GeoIp Plugin requires a GeoIP database, as mentioned in https://support.ladesk.com/354924-LiveAgent-GeoIp However, the free GeoIp database offered by MaxMind is not longer avai...
1
Jun 04, 2019
by Martin Slastan
Feature Request: Reply Mail and open new Mail
Hello, 1. Problem The following scenario: Customer A creates a ticket via mail. To answer the customer's question, I have to write to the manufacturer. I want to do that in the same ticket. I can fo...
1
Dec 16 (6 months ago)
by Matus
Speed and subdomains
So I was just installing this and I like that your chat seems faster than others. I am just curious why there are several static files and things like your liveagent logo that serve from our agent des...
1
Jan 01 (6 months ago)
by Sebastián Slušník
Chat integration to mobile app
When will the integration to mobile apps will be available?
3
Nov 08 (8 months ago)
by Tomas Varga
Feature request: advanced search
For long time users search can sometimes be frustrating. For with some users we have more than 1000 tickets. We need to be able to filter and find something. This is why we need advanced search.
3
Nov 12 (8 months ago)
by Sebastián Slušník
Report Access for Non Admin Users
I saw a response back in July of 2018 that some work may have been planned for Non Admin users to access the reports in Live Agent. Has there been any progress or timeline on when this may be availab...
5
Oct 28 (8 months ago)
by Matus

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