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Connecting Forwarding email account

Mail forwarding is possible only with LiveAgent cloud-hosted accounts. If you...
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts

Built-in email account configuration

Every LiveAgent account has a pre-set built-in outgoing and incoming email ac...
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts

Configuring Department-Specific Outgoing Email Accounts

In LiveAgent, administrators have the option to allow chosen [outgoing email ...
Home -> Technical Support -> Features and functions -> Email accounts -> Emailing feature related topics

Using email account's alias to send emails

Companies often have a specific email setup where they have one general email...
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Outgoing Email Accounts

Connecting Microsoft account as outgoing email account

When connecting Outlook/Office 365 account with a standalone LiveAgent licens...
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Outgoing Email Accounts

How to upgrade/downgrade an account using REST api

Here is how you can change some account variation: After this you s...
Home -> Technical Support -> Reseller/Partner program -> Partner REST API -> REST API Examples

How to create new reseller account using REST api

Here is an example call in PHP: Here is example response in XML: ...
Home -> Technical Support -> Reseller/Partner program -> Partner REST API -> REST API Examples

How does email forwarding work?

Customer context: A customer is interested in how email forwarding works. Cu...
Home -> Frequently asked questions -> General -> Emails

Why doesn't the "firstRecipientFirstName" variable work when I am creating a new ticket?

Customer context: A customer is experiencing issues with the "firstRecipientF...
Home -> Frequently asked questions -> General -> Emails

Forward ticket action

Quick Navigation - [General Forward ticket action](#general-action) - [Forwa...
Home -> Technical Support -> Features and functions -> Tickets management

Connecting Google account as incoming email account

LiveAgent uses Google OAuth authentication to connect with your Gmail account...
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts

Can I connect an office365 email account secured by two-step authentication to LiveAgent?

Customer context: The customer wants to add an office365 email address secure...
Home -> Frequently asked questions -> General -> Emails

Can I set up a different email template for every department?

Customer context: A customer wants to use different email templates for each ...
Home -> Frequently asked questions -> General -> Emails

Does the built-in email account count towards the Enterprise plan's 500 incoming and 500 outgoing email account limits?

Customer context: The customer is using LiveAgent and has the Enterprise subs...
Home -> Frequently asked questions -> General -> Emails

What is an incoming email account and an outgoing email account?

Customer context: The customer wants to understand what incoming and outgoing...
Home -> Frequently asked questions -> General

Connecting Google account as outgoing email account

LiveAgent uses Google OAuth authentication to connect with your Gmail account...
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Outgoing Email Accounts

Free account email limitations

Introduction When using a LiveAgent Free Account, it's important to be aware ...
Home -> Getting Started

Trial account email limitations

Introduction When using a LiveAgent Trial Account, it's important to be aware...
Home -> Getting Started

What's the difference between IMAP and Forwarding?

Customer context: A customer is interested in the difference between IMAP and...
Home -> Frequently asked questions -> General -> Emails

Why didn't the ticket subject change when the client updated it?

Customer context: The customer is a user of LiveAgent who is enquiring why th...
Home -> Frequently asked questions -> General -> Emails

Connecting email address via IMAP/POP3 as incoming email account

If you have an email account from a different provider than Google (https://s...
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts

Can I delete just a specific email from the ticket in LiveAgent?

Customer context: A customer is using LiveAgent and wants to know if it's pos...
Home -> Frequently asked questions -> General -> Tickets management

Connecting email address via SMTP as outgoing email account

If you have an email account from a different provider than Google (https://s...
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Outgoing Email Accounts

Does the built-in email account count towards the Small business plan's 3 incoming and 3 outgoing email account limits?

Customer context: The customer is using LiveAgent and has the Small business ...
Home -> Frequently asked questions -> General -> Emails

How can I create a new department in my LiveAgent account?

Customer context: A customer wants to learn how to create a new department in...
Home -> Frequently asked questions -> General -> Departments

Can I create a ticket using API?

Customer context: A customer inquiring about creating a ticket using the API....
Home -> Frequently asked questions -> General -> API

If I delete an incoming email account, will the tickets send to that email be deleted as well?

Customer context: The customer has been using LiveAgent helpdesk software and...
Home -> Frequently asked questions -> General -> Emails

Can I update a specific ticket using API?

Customer context: A customer wants to update a specific ticket using the Live...
Home -> Frequently asked questions -> General -> API

How do I know the exact time when an email was received in LiveAgent?

Customer context: A customer is looking for ways to know the exact time when ...
Home -> Frequently asked questions -> General -> Emails

Setting up Local email piping

Customers with self-hosted LiveAgent installations running on the same server...
Home -> Technical Support -> Standalone installations -> Features setup
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