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Connecting Forwarding email account
Mail forwarding is possible only with LiveAgent cloud-hosted accounts. If you...
Updated:
Jan 17, 2023
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts
Built-in email account configuration
Every LiveAgent account has a pre-set built-in outgoing and incoming email ac...
Updated:
Dec 06, 2022
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts
Configuring Department-Specific Outgoing Email Accounts
In LiveAgent, administrators have the option to allow chosen [outgoing email ...
Updated:
Jun 09 (9 months ago)
Home -> Technical Support -> Features and functions -> Email accounts -> Emailing feature related topics
Using email account's alias to send emails
Companies often have a specific email setup where they have one general email...
Updated:
Dec 06, 2022
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Outgoing Email Accounts
Connecting Microsoft account as outgoing email account
When connecting Outlook/Office 365 account with a standalone LiveAgent licens...
Updated:
Dec 06, 2022
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Outgoing Email Accounts
How to upgrade/downgrade an account using REST api
Here is how you can change some account variation: After this you s...
Updated:
Sep 09, 2020
Home -> Technical Support -> Reseller/Partner program -> Partner REST API -> REST API Examples
How to create new reseller account using REST api
Here is an example call in PHP: Here is example response in XML: ...
Updated:
Sep 09, 2020
Home -> Technical Support -> Reseller/Partner program -> Partner REST API -> REST API Examples
How does email forwarding work?
Customer context: A customer is interested in how email forwarding works. Cu...
Updated:
Jul 11 (8 months ago)
Home -> Frequently asked questions -> General -> Emails
Why doesn't the "firstRecipientFirstName" variable work when I am creating a new ticket?
Customer context: A customer is experiencing issues with the "firstRecipientF...
Updated:
May 24 (10 months ago)
Home -> Frequently asked questions -> General -> Emails
Forward ticket action
Quick Navigation - [General Forward ticket action](#general-action) - [Forwa...
Updated:
May 18 (10 months ago)
Home -> Technical Support -> Features and functions -> Tickets management
Connecting Google account as incoming email account
LiveAgent uses Google OAuth authentication to connect with your Gmail account...
Updated:
Dec 26, 2022
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts
Can I connect an office365 email account secured by two-step authentication to LiveAgent?
Customer context: The customer wants to add an office365 email address secure...
Updated:
May 25 (10 months ago)
Home -> Frequently asked questions -> General -> Emails
Can I set up a different email template for every department?
Customer context: A customer wants to use different email templates for each ...
Updated:
May 24 (10 months ago)
Home -> Frequently asked questions -> General -> Emails
Does the built-in email account count towards the Enterprise plan's 500 incoming and 500 outgoing email account limits?
Customer context: The customer is using LiveAgent and has the Enterprise subs...
Updated:
Aug 21 (7 months ago)
Home -> Frequently asked questions -> General -> Emails
What is an incoming email account and an outgoing email account?
Customer context: The customer wants to understand what incoming and outgoing...
Updated:
Jul 10 (8 months ago)
Home -> Frequently asked questions -> General
Connecting Google account as outgoing email account
LiveAgent uses Google OAuth authentication to connect with your Gmail account...
Updated:
Dec 06, 2022
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Outgoing Email Accounts
Free account email limitations
Introduction When using a LiveAgent Free Account, it's important to be aware ...
Updated:
Mar 22, 2023
Home -> Getting Started
Trial account email limitations
Introduction When using a LiveAgent Trial Account, it's important to be aware...
Updated:
Mar 22, 2023
Home -> Getting Started
What's the difference between IMAP and Forwarding?
Customer context: A customer is interested in the difference between IMAP and...
Updated:
Jul 11 (8 months ago)
Home -> Frequently asked questions -> General -> Emails
Why didn't the ticket subject change when the client updated it?
Customer context: The customer is a user of LiveAgent who is enquiring why th...
Updated:
Jul 12 (8 months ago)
Home -> Frequently asked questions -> General -> Emails
Connecting email address via IMAP/POP3 as incoming email account
If you have an email account from a different provider than Google (https://s...
Updated:
Dec 26, 2022
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts
Can I delete just a specific email from the ticket in LiveAgent?
Customer context: A customer is using LiveAgent and wants to know if it's pos...
Updated:
Jun 14 (9 months ago)
Home -> Frequently asked questions -> General -> Tickets management
Connecting email address via SMTP as outgoing email account
If you have an email account from a different provider than Google (https://s...
Updated:
Dec 06, 2022
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Outgoing Email Accounts
Does the built-in email account count towards the Small business plan's 3 incoming and 3 outgoing email account limits?
Customer context: The customer is using LiveAgent and has the Small business ...
Updated:
Aug 21 (7 months ago)
Home -> Frequently asked questions -> General -> Emails
How can I create a new department in my LiveAgent account?
Customer context: A customer wants to learn how to create a new department in...
Updated:
Jun 14 (9 months ago)
Home -> Frequently asked questions -> General -> Departments
Can I create a ticket using API?
Customer context: A customer inquiring about creating a ticket using the API....
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> API
If I delete an incoming email account, will the tickets send to that email be deleted as well?
Customer context: The customer has been using LiveAgent helpdesk software and...
Updated:
Jul 12 (8 months ago)
Home -> Frequently asked questions -> General -> Emails
Can I update a specific ticket using API?
Customer context: A customer wants to update a specific ticket using the Live...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> API
How do I know the exact time when an email was received in LiveAgent?
Customer context: A customer is looking for ways to know the exact time when ...
Updated:
Aug 21 (7 months ago)
Home -> Frequently asked questions -> General -> Emails
Setting up Local email piping
Customers with self-hosted LiveAgent installations running on the same server...
Updated:
Jun 08 (9 months ago)
Home -> Technical Support -> Standalone installations -> Features setup