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How to integrate ChargeDesk with LiveAgent

You can integrate ChargeDesk with LiveAgent in a few simple steps.

 

1. First, go to Configuration > System > Plugins in your LiveAgent account and find Display external info in ticket in the plugins section. 

 

 

2. Activate the feature. LiveAgent will require a restart after the activation. 

 

3. Next click on configure, the cog icon next to the activation slide. A Plugin configuration window will show up. 

 

4. Make sure the Display method is set to “Load directly into agent's browser”

 

5. Next, copy and paste the link below in the URL field.

 

https://chargedesk.com/app/installed/liveagent?context=%7B%22ticket%22%3A%7B%22id%22%3A%22{$conv_code}%22%2C%22subject%22%3A%22{$conv_subject}%22%7D%2C%22customer%22%3A%7B%22helpdesk_id%22%3A%22{$contact_contactid}%22%2C%22name%22%3A%22{$contact_firstname}%20{$contact_lastname}%22%2C%22emails%22%3A%22{$contact_emails}%22%2C%22phones%22%3A%22{$contact_phones}%22%2C%22country%22%3A%22{$contact_countrycode}%22%7D%2C%22log%22%3A%7B%22url%22%3A%22{$agentConversationUrl}%22%7D%7D

 

 

6. Scroll down in the plugin configuration window further until you find HTTP Method. Make sure it’s set to GET

 


7. Scroll down to the bottom of the plugin configuration window and click on SAVE


           

 

You’re done, ChargeDesk has been integrated with LiveAgent and you can see your billing info in your tickets. 

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