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Live chat tracking plugin
Live Chat Tracking plugin allows you to execute tracking JavaScript functions...
Updated:
Jul 22, 2022
Home -> Technical Support -> Features and functions -> Filters & Reports
Magento plugin for LiveAgent
This is a plugin for the old Magento 1.x platform which is deprecated. It rea...
Updated:
Oct 21, 2020
Home -> Technical Support -> Integrations and plugins -> Magento integration
Can I let the customers request a callback?
Customer context: A customer is using LiveAgent and wants to enable a callbac...
Updated:
Jun 16 (9 months ago)
Home -> Frequently asked questions -> General -> Calls
Magento 2 plugin for LiveAgent
There is a plugin available which enables you to add a Magento 2 widget into ...
Updated:
Jan 19 (2 months ago)
Home -> Technical Support -> Integrations and plugins -> Magento integration
WordPress plugin setup
We offer our own free WordPress plugin to integrate LiveAgent accounts with W...
Updated:
Nov 30, 2022
Home -> Technical Support -> Integrations and plugins -> WordPress integration
Automatic Callback Request
The automatic callback request is a useful function if you want to provide yo...
Updated:
Aug 10 (7 months ago)
Home -> Technical Support -> Features and functions -> Call Center -> IVR
LiveAgent plugin installation
You can download/install our free LiveAgent Magento module directly from the ...
Updated:
Oct 29, 2020
Home -> Technical Support -> Integrations and plugins -> Magento integration -> LiveAgent plugin for Magento 2.x
Agents Ranking feature
Quick Navigation - [Available rating options](#rating-options) - [How custom...
Updated:
Oct 16 (5 months ago)
Home -> Technical Support -> Features and functions -> LiveAgent panel
Request rate limits
As a security measure, LiveAgent uses request rate-limiting in several places...
Updated:
Jul 22, 2022
Home -> Technical Support -> Features and functions -> Security
Is your call-center feature available in my country?
Customer context: A customer wants to know if the call-center feature in Live...
Updated:
Jul 11 (8 months ago)
Home -> Frequently asked questions -> General -> Calls
How to create Google Maps API key for GeoIP plugin
Quick navigation - GeoIP feature (separate article) (https://support.li...
Updated:
Aug 11, 2022
Home -> Technical Support -> Tips & Tricks -> Agent Panel
Is there any extra charge for using your call-center feature?
Customer context: A customer inquires about any extra charges associated with...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> Calls
Does LiveAgent have a screen sharing feature?
Customer context: A customer is interested in knowing if LiveAgent has a scre...
Updated:
Aug 21 (7 months ago)
Home -> Frequently asked questions -> General -> Chats
Where can I download the LiveAgent WordPress checklist plugin?
Customer context: A customer is looking to download the LiveAgent WordPress c...
Updated:
May 29 (9 months ago)
Home -> Frequently asked questions -> General
GeoIP feature possible issues
You can face some issues and see errors in the browser's console while settin...
Updated:
Aug 11, 2022
Home -> Technical Support -> Troubleshooting -> Agent Panel
Do you have auto-dialer feature?
Customer context: The customer is looking for automation features within the ...
Updated:
Jul 13 (8 months ago)
Home -> Frequently asked questions -> General -> Calls
SLA (Service-level Agreement) feature Overview
[SLA](https://www.liveagent.com/features/service-level-agreement-sla/)(Servic...
Updated:
Feb 06 (50 days ago)
Home -> Technical Support -> Features and functions -> Tickets management
Request is not correctly encoded
In case your chat button (or any other contact widget) is not loading, it is ...
Updated:
Aug 12, 2022
Home -> Technical Support -> Troubleshooting -> Live chat
How do I create a custom plugin to embed my own page content when reading an email?
Customer context: The customer wants to create a custom plugin that displays ...
Updated:
May 26 (10 months ago)
Home -> Frequently asked questions -> General
Is it necessary to add the chat button script manually to our Shopify store or do you have a plugin for it?
Customer context: The customer is using a Shopify store and wants to know whe...
Updated:
Jul 10 (8 months ago)
Home -> Frequently asked questions -> General
Shopify integration
The "Shopify Integration" plugin allows all agents to access information abou...
Updated:
Oct 20, 2022
Home -> Technical Support -> Integrations and plugins
Do I need to add any phone number to use the internal call feature?
Customer context: A customer with a cloud-hosted account wants to use the int...
Updated:
Jun 06 (9 months ago)
Home -> Frequently asked questions -> General -> Calls
Pause feature
LiveAgent (https://www.liveagent.com/tour/live-chat-software/) offers an opti...
Updated:
Aug 10, 2022
Home -> Technical Support -> Features and functions -> LiveAgent panel
Can I use LiveAgent with Google Analytics?
Customer context: Customers who want to leverage Google Analytics to track me...
Updated:
Jul 14 (8 months ago)
Home -> Frequently asked questions -> General -> Integrations
Jira integration
Overview Jira is a software from Atlassian, which is used for issue trackin...
Updated:
Oct 19, 2022
Home -> Technical Support -> Integrations and plugins
Can I request a recent third-party audit report that includes an assessment?
Customer context: The customer wants to review a recent third-party audit rep...
Updated:
Jun 09 (9 months ago)
Home -> Frequently asked questions -> Security
LiveAgent Sounds Configuration
The Sound configuration plugin provides a way to customize or mute the alert ...
Updated:
Aug 30 (6 months ago)
Home -> Technical Support -> Features and functions -> LiveAgent panel
Pipedrive integration
The Pipedrive integration allows you to create new deals and get information ...
Updated:
Jan 17 (2 months ago)
Home -> Technical Support -> Integrations and plugins
Display external info in ticket
Since version 4.25.6.4 there is a cool new plugin in LiveAgent called "Displa...
Updated:
Dec 08, 2017
Home -> Technical Support -> Integrations and plugins -> System plugins
Amazon S3 File Archive plugin
Owners of self-hosted LiveAgent licenses (https://www.liveagent.com/pricing/s...
Updated:
Mar 04, 2021
Home -> Technical Support -> Integrations and plugins -> System plugins