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Live chat tracking plugin

Live Chat Tracking plugin allows you to execute tracking JavaScript functions...
Home -> Technical Support -> Features and functions -> Filters & Reports

Magento plugin for LiveAgent

This is a plugin for the old Magento 1.x platform which is deprecated. It rea...
Home -> Technical Support -> Integrations and plugins -> Magento integration

Can I let the customers request a callback?

Customer context: A customer is using LiveAgent and wants to enable a callbac...
Home -> Frequently asked questions -> General -> Calls

Magento 2 plugin for LiveAgent

There is a plugin available which enables you to add a Magento 2 widget into ...
Home -> Technical Support -> Integrations and plugins -> Magento integration

WordPress plugin setup

We offer our own free WordPress plugin to integrate LiveAgent accounts with W...
Home -> Technical Support -> Integrations and plugins -> WordPress integration

Automatic Callback Request

The automatic callback request is a useful function if you want to provide yo...
Home -> Technical Support -> Features and functions -> Call Center -> IVR

LiveAgent plugin installation

You can download/install our free LiveAgent Magento module directly from the ...
Home -> Technical Support -> Integrations and plugins -> Magento integration -> LiveAgent plugin for Magento 2.x

Agents Ranking feature

Quick Navigation - [Available rating options](#rating-options) - [How custom...
Home -> Technical Support -> Features and functions -> LiveAgent panel

Request rate limits

As a security measure, LiveAgent uses request rate-limiting in several places...
Home -> Technical Support -> Features and functions -> Security

Is your call-center feature available in my country?

Customer context: A customer wants to know if the call-center feature in Live...
Home -> Frequently asked questions -> General -> Calls

How to create Google Maps API key for GeoIP plugin

Quick navigation - GeoIP feature (separate article) (https://support.li...
Home -> Technical Support -> Tips & Tricks -> Agent Panel

Is there any extra charge for using your call-center feature?

Customer context: A customer inquires about any extra charges associated with...
Home -> Frequently asked questions -> General -> Calls

Does LiveAgent have a screen sharing feature?

Customer context: A customer is interested in knowing if LiveAgent has a scre...
Home -> Frequently asked questions -> General -> Chats

Where can I download the LiveAgent WordPress checklist plugin?

Customer context: A customer is looking to download the LiveAgent WordPress c...
Home -> Frequently asked questions -> General

GeoIP feature possible issues

You can face some issues and see errors in the browser's console while settin...
Home -> Technical Support -> Troubleshooting -> Agent Panel

Do you have auto-dialer feature?

Customer context: The customer is looking for automation features within the ...
Home -> Frequently asked questions -> General -> Calls

SLA (Service-level Agreement) feature Overview

[SLA](https://www.liveagent.com/features/service-level-agreement-sla/)(Servic...
Home -> Technical Support -> Features and functions -> Tickets management

Request is not correctly encoded

In case your chat button (or any other contact widget) is not loading, it is ...
Home -> Technical Support -> Troubleshooting -> Live chat

How do I create a custom plugin to embed my own page content when reading an email?

Customer context: The customer wants to create a custom plugin that displays ...
Home -> Frequently asked questions -> General

Is it necessary to add the chat button script manually to our Shopify store or do you have a plugin for it?

Customer context: The customer is using a Shopify store and wants to know whe...
Home -> Frequently asked questions -> General

Shopify integration

The "Shopify Integration" plugin allows all agents to access information abou...
Home -> Technical Support -> Integrations and plugins

Do I need to add any phone number to use the internal call feature?

Customer context: A customer with a cloud-hosted account wants to use the int...
Home -> Frequently asked questions -> General -> Calls

Pause feature

LiveAgent (https://www.liveagent.com/tour/live-chat-software/) offers an opti...
Home -> Technical Support -> Features and functions -> LiveAgent panel

Can I use LiveAgent with Google Analytics?

Customer context: Customers who want to leverage Google Analytics to track me...
Home -> Frequently asked questions -> General -> Integrations

Jira integration

Overview Jira is a software from Atlassian, which is used for issue trackin...
Home -> Technical Support -> Integrations and plugins

Can I request a recent third-party audit report that includes an assessment?

Customer context: The customer wants to review a recent third-party audit rep...
Home -> Frequently asked questions -> Security

LiveAgent Sounds Configuration

The Sound configuration plugin provides a way to customize or mute the alert ...
Home -> Technical Support -> Features and functions -> LiveAgent panel

Pipedrive integration

The Pipedrive integration allows you to create new deals and get information ...
Home -> Technical Support -> Integrations and plugins

Display external info in ticket

Since version 4.25.6.4 there is a cool new plugin in LiveAgent called "Displa...
Home -> Technical Support -> Integrations and plugins -> System plugins

Amazon S3 File Archive plugin

Owners of self-hosted LiveAgent licenses (https://www.liveagent.com/pricing/s...
Home -> Technical Support -> Integrations and plugins -> System plugins
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