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Is there a way to manually reset my password if I'm not receiving the email?

Customer context: Customer has not received a password reset email and want t...
Home -> Frequently asked questions -> General -> Agent panel

My agent hasn't received the password reset email, what should I do?

Customer context: The customer's agent has not received a password reset emai...
Home -> Frequently asked questions -> General -> Agent panel

How to define Password Requirements

LiveAgent allows you to define various password criteria and requirements for...
Home -> Technical Support -> Features and functions -> Security

Setting Up and Customizing Email Templates

LiveAgent provides the option to configure various email templates, which are...
Home -> Technical Support -> Features and functions -> Email accounts -> Emailing feature related topics

LiveAgent installation

This article will guide you through a clean installation of LiveAgent. If you...
Home -> Technical Support -> Standalone installations

Does LiveAgent have a password generator?

Customer context: A customer inquires about the availability of a password ge...
Home -> Frequently asked questions -> Security

Can I make the knowledgebase password protected?

Customer context: A customer wants to make their knowledgebase password prote...
Home -> Frequently asked questions -> General -> Customer portal

Delete Customer in LiveAgent

Delete customer‘s account and all his details in LiveAgent is very easy. In...
Home -> Technical Support -> Features and functions -> Contacts management

How can I change the password of my LiveAgent account?

Customer context: A new user has signed up for a trial and wants to change th...
Home -> Frequently asked questions -> General -> Agent panel

Can I disable the option to resolve a ticket as a customer in the customer portal?

Customer context: The customer is using LiveAgent's customer portal and wants...
Home -> Frequently asked questions -> General -> Customer portal

Prefill email and name for customer

When your chat button (https://www.liveagent.com/features/real-time-chat/) or...
Home -> Technical Support -> Integrations and plugins -> Advanced widgets integrations

Delete all tickets from a specific customer

This guide explains how to delete and completely purge all customer's tickets...
Home -> Technical Support -> Features and functions -> Tickets management

How to integrate chat button into customer portal

If you want to display a chat button in your customer portal, follow these st...
Home -> Customizations -> Customer portal

What is the difference between Customer templates and Agent templates?

Customer context: A user wants to understand the difference between Customer ...
Home -> Frequently asked questions -> General -> Emails

How to change customer portal article title color

Time to time, customers wish to change the color of an articles in their Live...
Home -> Customizations -> Customer portal

How to add quick language switcher to the customer portal

Quick Navigation - [Language switcher for the customer portal](#switcher) -...
Home -> Customizations -> Customer portal

How to transfer tickets of a specific customer group to a specific department?

Customer context: A customer wants to learn how to transfer tickets of a spec...
Home -> Frequently asked questions -> General -> Contacts

How do I resend my unsent emails after changing my email password?

Customer context: The customer has recently changed the password to their ema...
Home -> Frequently asked questions -> General -> Emails

Customer portal - Knowledge base

Quick navigation - Introduction (#Introduction) - Create an additiona...
Home -> Technical Support -> Features and functions -> Customer portal & Knowledge base

Is it possible to embed the customer portal in our WordPress website somehow?

Customer context: The customer wants to know if it is possible to embed the c...
Home -> Frequently asked questions -> General

Can I display the LiveAgent Customer portal on our own page via an iframe?

Customer context: A customer wants to show the LiveAgent customer portal on t...
Home -> Frequently asked questions -> General -> Customer portal

Can I hire customer service agents with LiveAgent?

Customer context: A potential LiveAgent user looking to hire customer service...
Home -> Frequently asked questions -> Misdirected Inquiries

Can I integrate the chat button or contact form into my customer portal?

Customer context: A customer wants to integrate a chat button or contact form...
Home -> Frequently asked questions -> General -> Customer portal

How to remove the Login, My tickets links and Register option from the customer portal menu?

In certain instances, LiveAgent owners may prefer to prevent customers from a...
Home -> Customizations -> Customer portal

Why there is no "Submit ticket" option displayed on our Customer portal?

Customer context: A customer who is using the LiveAgent software has designed...
Home -> Frequently asked questions -> General -> Customer portal

How to change customer portal header and footer in Montana theme

New Montana theme in LiveAgent is coming with it's own header and footer. Thi...
Home -> Customizations -> Customer portal

How to hide customer´s initial automated message

Even though there is no default option to hide the customer´s initial message...
Home -> Customizations -> Chats -> Chat window

How can I change the language of a customer portal?

Customer context: A user wants to change the language of the customer portal ...
Home -> Frequently asked questions -> General -> Languages

How can I hide the "Register" option for customers from our Customer portal?

Customer context: The customer wants to hide the Register option for customer...
Home -> Frequently asked questions -> General -> Design

Can my customer view their ticket history without logging into my customer portal?

Customer context: A customer wants to know if their clients can view their ti...
Home -> Frequently asked questions -> General -> Customer portal
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