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Is there a way to manually reset my password if I'm not receiving the email?
Customer context: Customer has not received a password reset email and want t...
Updated:
Mar 15 (13 days ago)
Home -> Frequently asked questions -> General -> Agent panel
My agent hasn't received the password reset email, what should I do?
Customer context: The customer's agent has not received a password reset emai...
Updated:
Jun 05 (9 months ago)
Home -> Frequently asked questions -> General -> Agent panel
How to define Password Requirements
LiveAgent allows you to define various password criteria and requirements for...
Updated:
Jun 07, 2022
Home -> Technical Support -> Features and functions -> Security
Setting Up and Customizing Email Templates
LiveAgent provides the option to configure various email templates, which are...
Updated:
Sep 19 (6 months ago)
Home -> Technical Support -> Features and functions -> Email accounts -> Emailing feature related topics
LiveAgent installation
This article will guide you through a clean installation of LiveAgent. If you...
Updated:
Oct 04 (5 months ago)
Home -> Technical Support -> Standalone installations
Does LiveAgent have a password generator?
Customer context: A customer inquires about the availability of a password ge...
Updated:
Jun 05 (9 months ago)
Home -> Frequently asked questions -> Security
Can I make the knowledgebase password protected?
Customer context: A customer wants to make their knowledgebase password prote...
Updated:
Jun 05 (9 months ago)
Home -> Frequently asked questions -> General -> Customer portal
Delete Customer in LiveAgent
Delete customer‘s account and all his details in LiveAgent is very easy. In...
Updated:
Aug 12, 2022
Home -> Technical Support -> Features and functions -> Contacts management
How can I change the password of my LiveAgent account?
Customer context: A new user has signed up for a trial and wants to change th...
Updated:
Jun 14 (9 months ago)
Home -> Frequently asked questions -> General -> Agent panel
Can I disable the option to resolve a ticket as a customer in the customer portal?
Customer context: The customer is using LiveAgent's customer portal and wants...
Updated:
Jul 12 (8 months ago)
Home -> Frequently asked questions -> General -> Customer portal
Prefill email and name for customer
When your chat button (https://www.liveagent.com/features/real-time-chat/) or...
Updated:
Feb 03, 2020
Home -> Technical Support -> Integrations and plugins -> Advanced widgets integrations
Delete all tickets from a specific customer
This guide explains how to delete and completely purge all customer's tickets...
Updated:
Aug 12, 2022
Home -> Technical Support -> Features and functions -> Tickets management
How to integrate chat button into customer portal
If you want to display a chat button in your customer portal, follow these st...
Updated:
Jan 26, 2023
Home -> Customizations -> Customer portal
What is the difference between Customer templates and Agent templates?
Customer context: A user wants to understand the difference between Customer ...
Updated:
May 24 (10 months ago)
Home -> Frequently asked questions -> General -> Emails
How to change customer portal article title color
Time to time, customers wish to change the color of an articles in their Live...
Updated:
May 10, 2022
Home -> Customizations -> Customer portal
How to add quick language switcher to the customer portal
Quick Navigation - [Language switcher for the customer portal](#switcher) -...
Updated:
Sep 26 (6 months ago)
Home -> Customizations -> Customer portal
How to transfer tickets of a specific customer group to a specific department?
Customer context: A customer wants to learn how to transfer tickets of a spec...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> Contacts
How do I resend my unsent emails after changing my email password?
Customer context: The customer has recently changed the password to their ema...
Updated:
Jul 12 (8 months ago)
Home -> Frequently asked questions -> General -> Emails
Customer portal - Knowledge base
Quick navigation - Introduction (#Introduction) - Create an additiona...
Updated:
Jan 16, 2023
Home -> Technical Support -> Features and functions -> Customer portal & Knowledge base
Is it possible to embed the customer portal in our WordPress website somehow?
Customer context: The customer wants to know if it is possible to embed the c...
Updated:
Jul 10 (8 months ago)
Home -> Frequently asked questions -> General
Can I display the LiveAgent Customer portal on our own page via an iframe?
Customer context: A customer wants to show the LiveAgent customer portal on t...
Updated:
Jul 14 (8 months ago)
Home -> Frequently asked questions -> General -> Customer portal
Can I hire customer service agents with LiveAgent?
Customer context: A potential LiveAgent user looking to hire customer service...
Updated:
Jun 12 (9 months ago)
Home -> Frequently asked questions -> Misdirected Inquiries
Can I integrate the chat button or contact form into my customer portal?
Customer context: A customer wants to integrate a chat button or contact form...
Updated:
Jun 16 (9 months ago)
Home -> Frequently asked questions -> General -> Customer portal
How to remove the Login, My tickets links and Register option from the customer portal menu?
In certain instances, LiveAgent owners may prefer to prevent customers from a...
Updated:
May 23 (10 months ago)
Home -> Customizations -> Customer portal
Why there is no "Submit ticket" option displayed on our Customer portal?
Customer context: A customer who is using the LiveAgent software has designed...
Updated:
Jul 14 (8 months ago)
Home -> Frequently asked questions -> General -> Customer portal
How to change customer portal header and footer in Montana theme
New Montana theme in LiveAgent is coming with it's own header and footer. Thi...
Updated:
Sep 01, 2022
Home -> Customizations -> Customer portal
How to hide customer´s initial automated message
Even though there is no default option to hide the customer´s initial message...
Updated:
May 06, 2022
Home -> Customizations -> Chats -> Chat window
How can I change the language of a customer portal?
Customer context: A user wants to change the language of the customer portal ...
Updated:
May 24 (10 months ago)
Home -> Frequently asked questions -> General -> Languages
How can I hide the "Register" option for customers from our Customer portal?
Customer context: The customer wants to hide the Register option for customer...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> Design
Can my customer view their ticket history without logging into my customer portal?
Customer context: A customer wants to know if their clients can view their ti...
Updated:
Jun 06 (9 months ago)
Home -> Frequently asked questions -> General -> Customer portal