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Password reset for customer

Jul 06, 2018
Stefan Müller wrote
A costumer of us claims he cannot login to the knowledgebase with his user and says he entered his e-mail address at the "Reset password" functionality, but he does not receive an emal (I see in the logging that no e-mail was sent).

Now my question, is there any way I can reset the password for the customer?


5 Answers
Jul 06, 2018
Matus agent wrote
I am sorry, but you can't reset password for customer. There is no such option.

Please write us an email (not a forum post) with the customer's email address and access to your LA and we will look into this.
Jul 11, 2018
Stefan Müller wrote
Nevermind, the customer just contacted me that he was able to reset his password now, don´t ask me what was his problem...
Jul 11, 2018
Andrej Saxon agent wrote
Hello Stefan, I am glad to read than you was able to resolve this problem with the customer. Next time you will be experiencing similar problem do not hesitate to open an ticket with us to support@ladesk.com
Have a great week.
Feb 06, 2019
Mario wrote
That really should be an option in the admin area to allow in the back end to change the password for the person. There are isntances where no matter if they whitelist the ladesk email they do not get it. Usually happens with scglobal or other private email servers Sometimes with yahhoo and hotmail as well. Just having an email to reset really shouldn't be the only option.
I don't know what your support desk woulld do in an instance like this when they whitelabled added to contacts teh incoming email and it's still not showing up.
Feb 06, 2019
Andrej Saxon agent wrote
Hello Mario, thank you for your feedback. Administrator of the system, can find the password reset email in Configuration > Tools > Mail outbox he can work with it and pick up the link from the email and share it to the agent directly.
I hope this workaround will work for you. Please keep us updated in case of any other questions. Have a great day.

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