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Delete all tickets from a specific customer
This guide explains how to delete and completely purge all customer's tickets...
Updated:
Aug 12, 2022
Home -> Technical Support -> Features and functions -> Tickets management
How to purge database from useless contacts
Some of your customers or website visitors (or spam creators) are using anony...
Updated:
Aug 12, 2022
Home -> Technical Support -> Features and functions -> Contacts management
How to delete ticket attachments and reduce database size
Note: This article is only useful for self-hosted installations of LiveAgent,...
Updated:
Aug 12, 2022
Home -> Technical Support -> Standalone installations -> FAQ
How to not fetch specific emails from inbox
Quick navigation - How to not fetch specific emails from Gmail inbox (#...
Updated:
Jun 28, 2022
Home -> Technical Support -> Tips & Tricks
Ticket filters
Ticket filters can be used as a saved quick search query to locate tickets wi...
Updated:
Dec 21 (3 months ago)
Home -> Technical Support -> Features and functions -> Filters & Reports -> Filters
Connecting Google account as incoming email account
LiveAgent uses Google OAuth authentication to connect with your Gmail account...
Updated:
Dec 26, 2022
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts
Complete API reference
[Data fields formats](#dataformats) [Return messages formats](#returnmsgs) [E...
Updated:
Jan 05 (2 months ago)
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Documentation
Connecting Microsoft account as incoming email account
When connecting Outlook/Office 365 account with a standalone LiveAgent licens...
Updated:
Jan 30, 2023
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts
Ticket Statuses Overview
Ticket status refers to the different stages a ticket goes through. In LiveAg...
Updated:
Feb 20 (36 days ago)
Home -> Technical Support -> Features and functions -> Tickets management
Rule triggers, conditions and actions
Rules create predefined actions that are automatically assigned to tickets. I...
Updated:
Feb 20 (36 days ago)
Home -> Technical Support -> Features and functions -> Automation
Call recordings
You can record and store all of your incoming calls and voicemail messages in...
Updated:
Jun 21, 2022
Home -> Technical Support -> Features and functions -> Call Center
Facebook page integration
This guide applies only to cloud-hosted accounts. To integrate a Facebook pag...
Updated:
Dec 20 (3 months ago)
Home -> Technical Support -> Features and functions -> Social networks & messaging apps -> Facebook & Instagram
How to submit Facebook application for review
Before you can submit a Facebook application for review, you must create the ...
Updated:
Apr 30 (10 months ago)
Home -> Technical Support -> Standalone installations -> Features setup
Companies and organizations
Companies (https://www.liveagent.com/features/companies/) are a collection of...
Updated:
Aug 11, 2022
Home -> Technical Support -> Features and functions -> Contacts management
Time Rules
Time Rules are special rules that are not action-triggered, but instead are t...
Updated:
Sep 26, 2022
Home -> Technical Support -> Features and functions -> Automation
How to delete contact with all its tickets
If you want to delete some customer contact with all its submitted tickets fr...
Updated:
Aug 12, 2022
Home -> Technical Support -> Features and functions -> Contacts management
If I delete an incoming email account, will the tickets send to that email be deleted as well?
Customer context: The customer has been using LiveAgent helpdesk software and...
Updated:
Jul 12 (8 months ago)
Home -> Frequently asked questions -> General -> Emails
Delete Customer in LiveAgent
Delete customer‘s account and all his details in LiveAgent is very easy. In...
Updated:
Aug 12, 2022
Home -> Technical Support -> Features and functions -> Contacts management
Can I delete just a specific email from the ticket in LiveAgent?
Customer context: A customer is using LiveAgent and wants to know if it's pos...
Updated:
Jun 14 (9 months ago)
Home -> Frequently asked questions -> General -> Tickets management
Can I import our customers' tickets from Intercom to LiveAgent?
Customer context: The customer is currently using Intercom and wants to impor...
Updated:
Aug 19 (7 months ago)
Home -> Frequently asked questions -> General
When I am using "GET tickets" API , it returns max. 1000 rows. How can I get all results?
Customer context: The customer is a software developer who is making use of L...
Updated:
Jul 14 (8 months ago)
Home -> Frequently asked questions -> General -> API
How can I export all canned messages from LiveAgent?
Customer context: The customer is using LiveAgent’s canned messages feature f...
Updated:
Jul 12 (8 months ago)
Home -> Frequently asked questions -> General -> Agent panel
How to export data from LiveAgent
Besides the CSV export option available in some of the sections of the agent ...
Updated:
Jul 22, 2022
Home -> Technical Support -> Features and functions -> Filters & Reports
If I delete an incoming email account and create a new one, will the tickets to the old email be deleted?
Customer context: The customer wants to delete an old email account and creat...
Updated:
May 10 (10 months ago)
Home -> Frequently asked questions -> General -> Emails
How can I forward all messages from a ticket?
Customer context: A customer wants to forward all messages from a ticket to a...
Updated:
May 24 (10 months ago)
Home -> Frequently asked questions -> General -> Emails
How to remove the Login, My tickets links and Register option from the customer portal menu?
In certain instances, LiveAgent owners may prefer to prevent customers from a...
Updated:
May 23 (10 months ago)
Home -> Customizations -> Customer portal
How to get tickets created by specific agent
We had a question about how can an agent get list of all the tickets he has ...
Updated:
Jan 30, 2018
Home -> Technical Support -> Features and functions -> Automation -> Rules examples
How to create and add Tags in LiveAgent
In this video tutorial, I will show you how to create and add Tags (https://w...
Updated:
Jan 26, 2020
Home -> Video Tutorials
Can I recover the merged tickets?
Customer context: A customer has merged two tickets and wants to know if they...
Updated:
Aug 19 (7 months ago)
Home -> Frequently asked questions -> General -> Tickets management
How can I reopen deleted tickets?
Customer context: The customer has accidentally deleted a ticket and wants to...
Updated:
Jun 07 (9 months ago)
Home -> Frequently asked questions -> General -> Tickets management