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Delete all tickets from a specific customer

This guide explains how to delete and completely purge all customer's tickets...
Home -> Technical Support -> Features and functions -> Tickets management

How to purge database from useless contacts

Some of your customers or website visitors (or spam creators) are using anony...
Home -> Technical Support -> Features and functions -> Contacts management

How to delete ticket attachments and reduce database size

Note: This article is only useful for self-hosted installations of LiveAgent,...
Home -> Technical Support -> Standalone installations -> FAQ

How to not fetch specific emails from inbox

Quick navigation - How to not fetch specific emails from Gmail inbox (#...
Home -> Technical Support -> Tips & Tricks

Ticket filters

Ticket filters can be used as a saved quick search query to locate tickets wi...
Home -> Technical Support -> Features and functions -> Filters & Reports -> Filters

Connecting Google account as incoming email account

LiveAgent uses Google OAuth authentication to connect with your Gmail account...
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts

Complete API reference

[Data fields formats](#dataformats) [Return messages formats](#returnmsgs) [E...
Home -> Technical Support -> LiveAgent API -> REST API -> API v1 -> Documentation

Connecting Microsoft account as incoming email account

When connecting Outlook/Office 365 account with a standalone LiveAgent licens...
Home -> Technical Support -> Features and functions -> Email accounts -> Configuring Incoming Email Accounts

Ticket Statuses Overview

Ticket status refers to the different stages a ticket goes through. In LiveAg...
Home -> Technical Support -> Features and functions -> Tickets management

Rule triggers, conditions and actions

Rules create predefined actions that are automatically assigned to tickets. I...
Home -> Technical Support -> Features and functions -> Automation

Call recordings

You can record and store all of your incoming calls and voicemail messages in...
Home -> Technical Support -> Features and functions -> Call Center

Facebook page integration

This guide applies only to cloud-hosted accounts. To integrate a Facebook pag...
Home -> Technical Support -> Features and functions -> Social networks & messaging apps -> Facebook & Instagram

How to submit Facebook application for review

Before you can submit a Facebook application for review, you must create the ...
Home -> Technical Support -> Standalone installations -> Features setup

Companies and organizations

Companies (https://www.liveagent.com/features/companies/) are a collection of...
Home -> Technical Support -> Features and functions -> Contacts management

Time Rules

Time Rules are special rules that are not action-triggered, but instead are t...
Home -> Technical Support -> Features and functions -> Automation

How to delete contact with all its tickets

If you want to delete some customer contact with all its submitted tickets fr...
Home -> Technical Support -> Features and functions -> Contacts management

If I delete an incoming email account, will the tickets send to that email be deleted as well?

Customer context: The customer has been using LiveAgent helpdesk software and...
Home -> Frequently asked questions -> General -> Emails

Delete Customer in LiveAgent

Delete customer‘s account and all his details in LiveAgent is very easy. In...
Home -> Technical Support -> Features and functions -> Contacts management

Can I delete just a specific email from the ticket in LiveAgent?

Customer context: A customer is using LiveAgent and wants to know if it's pos...
Home -> Frequently asked questions -> General -> Tickets management

Can I import our customers' tickets from Intercom to LiveAgent?

Customer context: The customer is currently using Intercom and wants to impor...
Home -> Frequently asked questions -> General

When I am using "GET tickets" API , it returns max. 1000 rows. How can I get all results?

Customer context: The customer is a software developer who is making use of L...
Home -> Frequently asked questions -> General -> API

How can I export all canned messages from LiveAgent?

Customer context: The customer is using LiveAgent’s canned messages feature f...
Home -> Frequently asked questions -> General -> Agent panel

How to export data from LiveAgent

Besides the CSV export option available in some of the sections of the agent ...
Home -> Technical Support -> Features and functions -> Filters & Reports

If I delete an incoming email account and create a new one, will the tickets to the old email be deleted?

Customer context: The customer wants to delete an old email account and creat...
Home -> Frequently asked questions -> General -> Emails

How can I forward all messages from a ticket?

Customer context: A customer wants to forward all messages from a ticket to a...
Home -> Frequently asked questions -> General -> Emails

How to remove the Login, My tickets links and Register option from the customer portal menu?

In certain instances, LiveAgent owners may prefer to prevent customers from a...
Home -> Customizations -> Customer portal

How to get tickets created by specific agent

We had a question about how can an agent get list of all the tickets he has ...
Home -> Technical Support -> Features and functions -> Automation -> Rules examples

How to create and add Tags in LiveAgent

In this video tutorial, I will show you how to create and add Tags (https://w...
Home -> Video Tutorials

Can I recover the merged tickets?

Customer context: A customer has merged two tickets and wants to know if they...
Home -> Frequently asked questions -> General -> Tickets management

How can I reopen deleted tickets?

Customer context: The customer has accidentally deleted a ticket and wants to...
Home -> Frequently asked questions -> General -> Tickets management
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