Devices section

The Devices section found under Configuration->Call->Devices is used for connecting hardware or software phones with LiveAgent. Only admins have access to this section.

To add a device click Create and you'll be asked to specify a number, this number is used for internal calls between different devices, so you can go for example with 001, 002, ...,

after you've picked a number click Create and you will be presented with the details you need to configure on your hardware or software phone. Consult guides for your specific phones on how to use these details.

Once you have devices added your agents will need to choose the device they will use to answer calls. The devices which were already claimed by some agents are visible in the Agent phones subsection:

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