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How to change the order of knowledge base categories and articles?

Customer context: The customer wants to change the order of knowledge base ca...
Home -> Frequently asked questions -> General -> Customer portal

How can I change the language of a customer portal?

Customer context: A user wants to change the language of the customer portal ...
Home -> Frequently asked questions -> General -> Languages

How to remove the icons entirely from our Knowledge base articles?

Customer context: The customer wants to remove icons from their Knowledge bas...
Home -> Frequently asked questions -> General -> Design

Customer portal - Knowledge base

Quick navigation - Introduction (#Introduction) - Create an additiona...
Home -> Technical Support -> Features and functions -> Customer portal & Knowledge base

How to change customer portal article title color

Time to time, customers wish to change the color of an articles in their Live...
Home -> Customizations -> Customer portal

How to use Colorbox (a lightbox plugin) in Customer portal Knowledge Base

If you are adding larger pictures to your knowledgebase articles you might wa...
Home -> Customizations -> Customer portal

How can I change the redirection from the logo available on my Customer Portal to another page when using the Montana theme?

Customer context: The customer wants to change the redirection of the logo av...
Home -> Frequently asked questions -> General -> Design

How to change customer portal header and footer in Montana theme

New Montana theme in LiveAgent is coming with it's own header and footer. Thi...
Home -> Customizations -> Customer portal

Does the knowledge base support multiple languages?

Customer context: A customer is interested in having a knowledge base in mult...
Home -> Frequently asked questions -> General -> Customer portal

How to change welcome message for our chat?

Customer context: A customer wants to edit the welcome message displayed in t...
Home -> Frequently asked questions -> General -> Chats

How can I change the language in my agent panel?

Customer context: The customer wants to change the language of their agent pa...
Home -> Frequently asked questions -> General -> Agent panel

How can I remove the LiveAgent footer from my knowledge base?

Customer context: A customer wants to remove the LiveAgent footer from their ...
Home -> Frequently asked questions -> General -> Customer portal

How can Iprevent search engines from indexing my knowledge base link?

Customer context: A customer wants to prevent search engines from indexing th...
Home -> Frequently asked questions -> General -> Customer portal

How can I change the language of the chat widget?

Customer context: The customer wants to change the language of the chat widge...
Home -> Frequently asked questions -> General -> Chats

How to make your knowledge base to be "searchable" on google

You can use the XML code generated by your LiveAgent knowledgebase through UR...
Home -> Customizations -> Customer portal

How to add quick language switcher to the customer portal

Quick Navigation - [Language switcher for the customer portal](#switcher) -...
Home -> Customizations -> Customer portal

How can I change the password of my LiveAgent account?

Customer context: A new user has signed up for a trial and wants to change th...
Home -> Frequently asked questions -> General -> Agent panel

How to integrate chat button into customer portal

If you want to display a chat button in your customer portal, follow these st...
Home -> Customizations -> Customer portal

Can I disable the option to resolve a ticket as a customer in the customer portal?

Customer context: The customer is using LiveAgent's customer portal and wants...
Home -> Frequently asked questions -> General -> Customer portal

How can I change the text direction in LiveAgent?

Customer context: A user looking to modify the text direction in LiveAgent. ...
Home -> Frequently asked questions -> General -> Agent panel

How to change the design of the chat button?

Customer context: A customer wants to modify the appearance of their chat but...
Home -> Frequently asked questions -> General -> Design

How to transfer tickets of a specific customer group to a specific department?

Customer context: A customer wants to learn how to transfer tickets of a spec...
Home -> Frequently asked questions -> General -> Contacts

How to change owned license parameter

Here is PHP example how you can change some license parameter: There a...
Home -> Technical Support -> Reseller/Partner program -> Partner REST API -> REST API Examples

How to change an email of an agent to an email of a deleted agent

This article can be helpful when you are trying to change an agent email to a...
Home -> Technical Support -> Troubleshooting -> Agent Panel -> Agents management

How to change an owner of LiveAgent account

If you are the original owner of the account you are able to assign a new own...
Home -> Technical Support -> Features and functions -> LiveAgent panel -> Agents management

How to change the design of emojis (faces) in LiveAgent?

Customer context: The customer wants to change the design of the satisfaction...
Home -> Frequently asked questions -> General -> Design

Delete Customer in LiveAgent

Delete customer‘s account and all his details in LiveAgent is very easy. In...
Home -> Technical Support -> Features and functions -> Contacts management

How to remove the Login, My tickets links and Register option from the customer portal menu?

In certain instances, LiveAgent owners may prefer to prevent customers from a...
Home -> Customizations -> Customer portal

How can I hide the "Register" option for customers from our Customer portal?

Customer context: The customer wants to hide the Register option for customer...
Home -> Frequently asked questions -> General -> Design

Prefill email and name for customer

When your chat button (https://www.liveagent.com/features/real-time-chat/) or...
Home -> Technical Support -> Integrations and plugins -> Advanced widgets integrations
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