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How to change the order of knowledge base categories and articles?
Customer context: The customer wants to change the order of knowledge base ca...
Updated:
Jun 13 (9 months ago)
Home -> Frequently asked questions -> General -> Customer portal
How can I change the language of a customer portal?
Customer context: A user wants to change the language of the customer portal ...
Updated:
May 24 (10 months ago)
Home -> Frequently asked questions -> General -> Languages
How to remove the icons entirely from our Knowledge base articles?
Customer context: The customer wants to remove icons from their Knowledge bas...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> Design
Customer portal - Knowledge base
Quick navigation - Introduction (#Introduction) - Create an additiona...
Updated:
Jan 16, 2023
Home -> Technical Support -> Features and functions -> Customer portal & Knowledge base
How to change customer portal article title color
Time to time, customers wish to change the color of an articles in their Live...
Updated:
May 10, 2022
Home -> Customizations -> Customer portal
How to use Colorbox (a lightbox plugin) in Customer portal Knowledge Base
If you are adding larger pictures to your knowledgebase articles you might wa...
Updated:
Mar 21, 2023
Home -> Customizations -> Customer portal
How can I change the redirection from the logo available on my Customer Portal to another page when using the Montana theme?
Customer context: The customer wants to change the redirection of the logo av...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> Design
How to change customer portal header and footer in Montana theme
New Montana theme in LiveAgent is coming with it's own header and footer. Thi...
Updated:
Sep 01, 2022
Home -> Customizations -> Customer portal
Does the knowledge base support multiple languages?
Customer context: A customer is interested in having a knowledge base in mult...
Updated:
Aug 21 (7 months ago)
Home -> Frequently asked questions -> General -> Customer portal
How to change welcome message for our chat?
Customer context: A customer wants to edit the welcome message displayed in t...
Updated:
May 29 (10 months ago)
Home -> Frequently asked questions -> General -> Chats
How can I change the language in my agent panel?
Customer context: The customer wants to change the language of their agent pa...
Updated:
May 24 (10 months ago)
Home -> Frequently asked questions -> General -> Agent panel
How can I remove the LiveAgent footer from my knowledge base?
Customer context: A customer wants to remove the LiveAgent footer from their ...
Updated:
May 26 (10 months ago)
Home -> Frequently asked questions -> General -> Customer portal
How can Iprevent search engines from indexing my knowledge base link?
Customer context: A customer wants to prevent search engines from indexing th...
Updated:
Aug 20 (7 months ago)
Home -> Frequently asked questions -> General -> Customer portal
How can I change the language of the chat widget?
Customer context: The customer wants to change the language of the chat widge...
Updated:
May 16 (10 months ago)
Home -> Frequently asked questions -> General -> Chats
How to make your knowledge base to be "searchable" on google
You can use the XML code generated by your LiveAgent knowledgebase through UR...
Updated:
May 07, 2022
Home -> Customizations -> Customer portal
How to add quick language switcher to the customer portal
Quick Navigation - [Language switcher for the customer portal](#switcher) -...
Updated:
Sep 26 (6 months ago)
Home -> Customizations -> Customer portal
How can I change the password of my LiveAgent account?
Customer context: A new user has signed up for a trial and wants to change th...
Updated:
Jun 14 (9 months ago)
Home -> Frequently asked questions -> General -> Agent panel
How to integrate chat button into customer portal
If you want to display a chat button in your customer portal, follow these st...
Updated:
Jan 26, 2023
Home -> Customizations -> Customer portal
Can I disable the option to resolve a ticket as a customer in the customer portal?
Customer context: The customer is using LiveAgent's customer portal and wants...
Updated:
Jul 12 (8 months ago)
Home -> Frequently asked questions -> General -> Customer portal
How can I change the text direction in LiveAgent?
Customer context: A user looking to modify the text direction in LiveAgent. ...
Updated:
May 24 (10 months ago)
Home -> Frequently asked questions -> General -> Agent panel
How to change the design of the chat button?
Customer context: A customer wants to modify the appearance of their chat but...
Updated:
Jun 16 (9 months ago)
Home -> Frequently asked questions -> General -> Design
How to transfer tickets of a specific customer group to a specific department?
Customer context: A customer wants to learn how to transfer tickets of a spec...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> Contacts
How to change owned license parameter
Here is PHP example how you can change some license parameter: There a...
Updated:
Jan 04, 2018
Home -> Technical Support -> Reseller/Partner program -> Partner REST API -> REST API Examples
How to change an email of an agent to an email of a deleted agent
This article can be helpful when you are trying to change an agent email to a...
Updated:
Aug 12, 2022
Home -> Technical Support -> Troubleshooting -> Agent Panel -> Agents management
How to change an owner of LiveAgent account
If you are the original owner of the account you are able to assign a new own...
Updated:
Oct 18, 2022
Home -> Technical Support -> Features and functions -> LiveAgent panel -> Agents management
How to change the design of emojis (faces) in LiveAgent?
Customer context: The customer wants to change the design of the satisfaction...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> Design
Delete Customer in LiveAgent
Delete customer‘s account and all his details in LiveAgent is very easy. In...
Updated:
Aug 12, 2022
Home -> Technical Support -> Features and functions -> Contacts management
How to remove the Login, My tickets links and Register option from the customer portal menu?
In certain instances, LiveAgent owners may prefer to prevent customers from a...
Updated:
May 23 (10 months ago)
Home -> Customizations -> Customer portal
How can I hide the "Register" option for customers from our Customer portal?
Customer context: The customer wants to hide the Register option for customer...
Updated:
May 23 (10 months ago)
Home -> Frequently asked questions -> General -> Design
Prefill email and name for customer
When your chat button (https://www.liveagent.com/features/real-time-chat/) or...
Updated:
Feb 03, 2020
Home -> Technical Support -> Integrations and plugins -> Advanced widgets integrations