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Resource: Last seen

Feb 06 (11 months ago)
santos wrote
Most helpdesk services have the function of viewing (tag) if the recipient opened the email, this is important in occasions in need to know if the customer has actually visualized the email, is a suggestion of a new resource.

2 Answers
Feb 06 (11 months ago)
Stano agent wrote
Hi Santos,

Thank you very much for the suggestion, I can pass this on to our developers for review, however I cannot guarantee any ETA, when this feature might make it into LiveAgent.
May 05 (8 months ago)
Ivan Golubovic wrote
Upvote for this one :)

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