- First, open your LiveAgent account and go to Configuration > System > Plugins
-
Find Prestashop in the list of plugins and click Activate. LiveAgent will restart itself after activation.
-
After the restart, find the active Prestashop plugin and click on the Configure (cog icon). A new window will pop open.
-
You’ll need to fill out the Prestashop Plugin configuration details. Open Prestashop and Enable Prestashop’s web service.
-
After that create a key in your store with permissions.
- View (GET) Customers
- View (GET) Orders
- View(GET) order_states
-
Go back to the LiveAgent’s Prestashop Plugin configuration and fill out your website’s URL. Copy and paste the Prestashop key into the key field. You can fill out a custom admin name (not mandatory).
Now your Prestashop should be successfully integrated into LiveAgent.