Home > Forum > Reports for non admin / owner

Reports for non admin / owner

Jul 04, 2018
Michael Higgins wrote
Would it be possible to have the option to enable reports for non admin / owner users?<br /> <br /> For example, we have a department manager who needs access to reports. We can do this by making them an admin however, we do not want them changing any system settings, rules etc.
Reply
3 Answers
Jul 04, 2018
Matus agent wrote
Unfortunately, this is not possible for now. <br /> We are planning to develop a 'role' feature, in which you will be able to set permissions to different areas and option for every agent. However, there is no release date for now.
Oct 24 (19 days ago)
Eric Hilberg wrote
Hey Matus,<br /> <br /> Has there been any progress on making reports available to non admin users? Key users who are not administrators need access to this data, but without this being available, it requires administrators to manually pull and send to the users when needed.<br /> <br /> Please advise.
Oct 24 (18 days ago)
Matus agent wrote
I am sorry Eric, but there is no change regarding this feature so far. <br /> <br /> If you need to pull data from reports for non-admin users, you can use API which they will be able to trigger once you or your developers set it: <br /> <a href="https://support.liveagent.com/840770-Complete-API-reference?r=1#apiv1_reports">https://support.liveagent.com/840770-Complete-API-reference?r=1#apiv1_reports</a>

Ready to try LiveAgent?

It's free for the first 14 days! No credit card required.

Get Started
We work well with others...
Magento Joomla Wordpress Mailchimp
Contact us

support@ladesk.com

+1-800-811-6590 (Toll Free in USA & Canada)

+421 2 33 456 826 (European Union & Worldwide)

Quality Unit, LLC 616 Corporate Way, Suite 2-3278 Valley Cottage, NY 10989

Stay in touch
Blog Google+
© 2004-2015 QualityUnit.com, All rights reserved