Configuring Outgoing Email Accounts

LiveAgent uses Google OAuth authentication to connect with your Gmail accounts. After you authenticate this connection in a pop-up window, your Gmail mailbox is connected, and no further configuration is needed. Just follow these simple steps: In your LiveAgent account, navigate to Configuration > Email > Outgoing Mail accounts, and click on the "Integrate new email account" button. In the left "Mailbox account" section, use the Google connector to connect your Gmail account. On t...

When connecting Outlook/Office 365 account with a standalone LiveAgent license installed on your own server, please see this article (https://support.liveagent.com/809471-How-to-setup-Microsoft-application). LiveAgent uses Microsoft OAuth authentication to connect with your Outlook/Office 365 accounts. After you authenticate this connection in a pop-up window, your Outlook/Office 365 mailbox is connected, and no further configuration is needed. Just follow these simple steps: In your LiveAgent...

If you have an email account from a different provider than Google (https://support.liveagent.com/057495-Connecting-Google-account-as-outgoing-email-account) or Microsoft (https://support.liveagent.com/893604-Connecting-Microsoft-account-as-outgoing-email-account), you are able to connect the email account with SMTP credentials. In your LiveAgent account, navigate to Configuration > Email > Outgoing Mail accounts, and click on the "Integrate new email account" button. In the left "Mail...

Sometimes customers are struggling with connecting their company Office 365 shared mailboxes to their LiveAgent accounts. This guide helps you with this kind of account. Shared mailboxes differ from regular mailboxes, they do not have credentials by which you can access the mailbox. Instead, you are accessing the shared mailbox directly from your regular Office 365 mailbox via the "Open another mailbox" button. The difference also applies during the connection of the shared mailbox, where you n...

Companies often have a specific email setup where they have one general email inbox with multiple department-specific aliases set up in order to reply to customers from the correct email address. LiveAgent is able to reply to tickets only from email addresses that are connected as outgoing email accounts, therefore every alias of your email account needs to be connected separately. Let's say you have a default Gmail or Outlook email account info@mycompany.com, with aliases sales@mycompany.com a...

If you cannot use your email server or the server of your email address provider to send out emails from your LiveAgent account, there is an option to use LiveAgent servers too. Note that this option is not preferable and not recommended. Because of servers shared with other customers, there is a higher risk of your emails being marked as spam or even directly blocked by various mail providers. It is always recommended to connect outgoing email accounts via the Google (https://support.liveagen...