Important Updates & Changes

If you are unsure about the version of your LiveAgent account, [see this guide](https://support.liveagent.com/734815-How-to-check-version-of-my-LiveAgent-account) to retrieve the version number. We are constantly striving to improve the accessibility and functionality of our digital interfaces. As part of these ongoing efforts, in version 5.45.4.27 we are updating the button elements within LiveAgent contact widgets, in-page forms, and customer portals. We are shifting from buttons created usin...

If you are unsure about the version of your LiveAgent account, [see this guide](https://support.liveagent.com/734815-How-to-check-version-of-my-LiveAgent-account) to retrieve the version number. Due to the oftenly occuring stuck or incorrectly hung up chats and calls caused by the rule action to transfer a ticket, after a extended and thoroughful investigation we've decided to disable the transfer ticket rule action for rules that are executed during ongoing chats or calls. This step was requir...