Customer context: A customer wants to know if they can include all ticket messages in the quoted text of their email reply.
Customer: Can I add all ticket messages to the quoted text of my email reply?
Answer: You can include the last message of the ticket and its quoted text your email reply. This can be set up in the Ticket reply template (https://support.liveagent.com/144958-Email-templates). However, it's not possible to quote more than the last message of a ticket and its quoted text, if applicable.